About this role
Job summary Job Purpose
To provide a professional reception and administrative service for a private employee healthcare service.
The service is a private healthcare benefit for the employees of our client. GP clinics run during the morning with nursing and administration support throughout the day.
Main duties of the job Key Duties and Responsibilities
To undertake relevant training where required
To ensure all information collected is held securely and in confidence
Answer calls and respond to enquiries in a courteous and pleasant matter at all times
Provide administrative support to the clinical team
Undertake general reception and administrative duties.
To assist in the development of systems to ensure continued efficiency
Ensure patients display an ID badge before entering.
Check patients into Meddbase (Medical Record system) and maintain accurate records.
Register patients manually when required
Send communications to hirs parties where required
Process patient questionnaires
Maintain confidentiality and GDPR compliance
Other reasonable requests as requested
About us
Morecambe Bay Primary Care Collaborative is the largest employer of Primary Care colleagues in South Cumbria, we are a not-for-profit Community Interest Company, and work to support, guide and underpin primary medical care across Lancashire and South Cumbria.
We deeply value education and learning, hosting the Lancashire and South Cumbria Training Hub. We have a great team on our board that guide our organisation, and you will be supported to excel in your role.
Job description Job responsibilities
Location: Bridge Approach, Barrow-in-Furness
Service Hours: Monday to Friday, 8:30am to 4:30pm
Reports To: Service Lead
Contract: Fixed Term 12 months.
Part-time hours 20 hours per week / overtime may be available to cover sickness/annual leave.
Job PurposeTo provide a professional reception and administrative service for a private employee healthcare service.
The service is a private healthcare benefit for the employees of our client. GP clinics run during the morning with nursing and administration support throughout the day.
Key Duties and Responsibilities To undertake relevant training where required
To ensure all information collected is held securely and in confidence
Answer calls and respond to enquiries in a courteous and pleasant matter at all times
Provide administrative support to the clinical team
Undertake general reception and administrative duties.
To assist in the development of systems to ensure continued efficiency
Ensure patients display an ID badge before entering.
Check patients into Meddbase (Medical Record system) and maintain accurate records.
Register patients manually when required
Send communications to hirs parties where required
Process patient questionnaires
Maintain confidentiality and GDPR compliance
Other reasonable requests as requested
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data.
General
The post holder will:
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
The post-holder will participate in any training programme implemented by MBPCC as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
Training and InductionFull Meddbase training will be provided. Completion of a mandatory site induction module is required before access to site is granted.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.
Person Specification
Disclosure and Barring Service check Essential
Disclosure Barring Service (DBS) check carried out.
Personal Qualities Essential
Professional, reliable, flexible and approachable. Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues
Desirable
Ability to provide additional cover
Experience Essential
Experience of working in an office carrying out administration. Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone. Able to work under pressure and have a degree of resilience. Able to demonstrate effective partnership/team working
Desirable
Information Governance understanding and awareness. Experience within a healthcare environment Experience of clinical systems Clinical governance understanding and awareness
Qualifications Essential
Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification
Skills & Knowledge Essential
Excellent communication verbal and written , IT skills, accuracy and organisation.
Desirable
Experience processing healthcare documentation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Morecambe Bay Primary Care Collaborative
Address Bridge Approach
Barrow In Furness
Cumbria
LA14 2pw
United Kingdom
Employer's website https://mbpcc.co.uk/ (Opens in a new tab)