About this role
Job summary
The PCN Manager will ensure the delivery of the PCNs programmes and PCN Directed Enhanced Service (DES) contract, including the Enhanced Access scheme. The post-holder will be an integral part of the PCN leadership team, working alongside the Clinical Director.
The PCN Manager will provide effective day to day operational management to ensure the smooth running of the PCN and Oadby & Wigston PCN Limited (OWI PCN Ltd), overseeing its governance and administration.
Main duties of the job
Operational and HR ManagementPerformance Management & FinanceGovernanceDigital, IM&T and Information GovernanceQualityRelationship Management & CommunicationsService DevelopmentEquality and DiversityPersonal/Professional Development
About us
The Oadby & Wigston Primary Care Network (OWI PCN) is a Leicestershire County Primary Care Network supporting 6 practices covering a population of approx. 55,000 patients. The PCN delivers high quality, patient-centred integrated care services to improve outcomes for our local population, bringing together local health and care organisations to work collaboratively. We are developing a highly motivated, inspiring and expert team of staff to support the delivery of high quality clinical care to patients across our practices.
Job description Job responsibilities
Operational and HR management
Oversee effective operational administration and workflow processes to enable the smooth running of the PCN and OWI PCN Ltd and the delivery of the PCN DES contract and associated schemes, including the Enhanced Access scheme.
Develop and implement the PCN business plan to support delivery of the PCN strategy.
Oversee compliance with health and safety policies and procedures / best practice and ensure all staff, contractors, workers and members of the general public discharge them effectively.
Provide operational and HR management to OWI PCN Ltd and its staff, including line management for other key staff.
Ensure robust HR policies and processes are in place and implemented for OWI PCN Ltd staff.
Manage risks, develop contingency plans with service and contract leads.
Development and implementation of the OWI PCN Ltd Business Continuity plan.
Work with PCN practices to unify structures and processes, as appropriate.
Manage the organisation of PCN events, including the PLT programme.
Chair the PCN meetings alongside CD and attend OWI PCN Ltd meetings and ensure that all actions are progressed as appropriate.
Oversee Integrated Neighbourhood Team meetings.
Performance management & finance
Ensure that national and local commissioner deadlines are met.
Produce performance and quality reports on the delivery of the PCN schemes / Additional Roles Reimbursement Scheme (ARRS) staff to ensure the delivery of PCN objectives, indicators and targets.
Ensure that the PCN and OWI PCN Ltds financial resources are managed effectively, developing and implementing financial plans and reporting progress to the PCN and OWI PCN Ltd Boards.
Collate feedback/analysis data to report to the ICB and other organisations, as required.
Oversee the provision of key performance management data, as appropriate, including Investment & Impact Fund (IIF) indicators.
Ensure that the PCNs ARRS claims are submitted within the prescribed timescales.
Governance
Develop and maintain effective processes to ensure that the PCN adheres to its governance structure.
Ensure that OWI PCN Limited complies with its statutory requirements and company law.
Maintain conflict of interest registers for the PCN and OWI PCN Ltd Boards.
Review, manage and report on contracts held by the PCN.
Ensure the completion of audits, as required, and report the findings to the appropriate person/organisation within any time limits set.
Work to ensure equality and diversity legislation is adhered to in PCN activities.
Digital, IM&T and Information Governance
Ensure that the companys IM&T equipment is effectively procured and maintained.
Ensure the companys compliance with the GDPR, and other relevant legislation and professional information management standards.
Manage the PCNs GP TeamNet portal.
Review and manage Data Sharing Agreements and Data Protection Impact Assessments.
Audit appropriate access boundaries to the SystmOne hub and GP TeamNet.
Review and improve the PCNs digital maturity and adoption of new technology to enhance patient access and increase PCN productivity and improve the care offer.
Quality
Work with PCN colleagues and Practice Managers to ensure adequate responses to complaints and learning events, maintaining a register and implementing learnings.
Create appropriate policies and procedures to ensure the smooth running of the company and the PCN.
Use data and population health management / risk stratification tools to understand demand, capacity and activity and drive improvements in patient access, quality and outcomes, operational efficiency and staff experience at work.
Relationship Management & Communications
Develop an effective communications strategy and ensure effective communication is maintained within the PCN and with commissioners and external stakeholders.
System engagement and representation with other PCN managers and ELR GP FED Limited/ICB/LMC.
Represent the PCN with partner organisations as appropriate and agreed with the CD.
Build relationships and facilitate cooperation between practices to support joint working where appropriate.
Develop and manage the PCNs website.
Foster closer working relationships and communication across Practice Managers.
Maintain strong working relationships with Clinical Director.
Service development
Proactively seek new opportunities for PCN development including pilot projects for the ICS and develop business plans / applications, where appropriate, with approval of the PCN and OWI PCN Ltd Boards.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues.
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practices procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behave in a manner which is welcoming to individuals, is non-judgmental and respects their circumstances, feeling priorities and rights.
Personal/Professional Development
Participate in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Take responsibility for ones own performance, development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.
Person Specification
Experience Essential
Management experience in a healthcare setting Experience of working within and influencing a team Experience of financial and budgetary management Working knowledge of the Microsoft Office suite Project management experience
Desirable
Experience in primary care Experience of working with regulatory bodies Company governance Change management SystmOne experience
Qualifications Essential
Evidence of a sound education Evidence of a commitment to continuing professional development
Desirable
Degree level education Management training Leadership and communication qualification
Skills Essential
A solutions focused approach to problem solving Effective communication, oral and written, and excellent inter-personal skills Good IT skills including MS Office Approachable with the ability to listen and empathise Leadership and people management skills Excellent time management and ability to prioritise Customer service and complaints resolution Ability to write business plans and business cases
Qualities Essential
Personable and approachable Adaptable and innovative Enthusiasm, with energy and drive Trustworthy, honest, reliable, caring and sympathetic Hard working, reliable and resourceful Willing to work flexible hours as necessary Ability to work flexibly across a number of bases - e.g. surgeries within the PCN
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oadby & Wigston PCN
Address Two Steeples Medical Centre
10 Abington Close
Wigston
Leicestershire
LE18 2EW
United Kingdom
Employer's website https://www.oadbyandwigstonpcn.co.uk/ (Opens in a new tab)