About this role
Job summary
The role will require you to act as the first point of contact for medical staff, triaging and responding to enquiries as required, forwarding requests and details to other HR teams as appropriate, ensuring that staff receive a timely and accurate response. In addition to this, you will also support with compliance reporting (DBS, GMC, Right to Work), and the recruitment process, including undertaking recruitment pre-employment checks, inputting information on the ESR system and updating reports.
Main duties of the job
Maintain the Medical Workforce shared inbox on a daily basis either responding to emails or passing emails onto the relevant members of the Medical Workforce Team, or other HR departments, as appropriate.
Respond to requests for Certificates of Employment, ensuring the relevant information is supplied and the doctor receives the documentation within agreed timescales. On occasions it may be necessary to respond to urgent requests outside of the normal timescale for response, e.g., for employees to have the information required to support Visa applications.
Provide first line advice on some medical terms and conditions of service e.g., annual leave entitlements, notice periods, etc. forwarding and/or escalating to others in the Medical Workforce team as appropriate.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description Job responsibilities
For a full overview of the key responsibilities, skills, and requirements for this role, please refer to the attached Job Description.
Person Specification
Qualifications Essential
GCSE or equivalent in Maths and English NVQ level 3 or equivalent experience
Desirable
CPP/Level 3 qualification
Knowledge and Experience Essential
Administration experience Working in customer orientated environment
Desirable
Some recruitment/HR/Temporary Staffing experience Knowledge and experience of an integrated human resources/reward and administration computer system NHS working experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Royal Surrey Hospital
Egerton Road
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)