About this role
Job summary
What we are looking for
We are seeking someone who is not only experienced and organised but also enthusiastic about being part of a modern, evolving GP practice.
The ideal candidate will be a confident problem-solver who can think ahead, respond positively to change and recognise the important contribution that an effective administrative team makes to patient care.
You will take pride in your work, demonstrate professionalism and discretion, and be keen to support colleagues while helping us continually improve the way we work.
Hours of work are 9.30am - 6.00pm Monday to Friday. Future hours of work may change to 10.00am - 6.30pm so please bear this in mind if you are applying for this role.
Why join Ashville Medical Practice?
Become part of a friendly, supportive and forward-thinking administrative team. Play an important role in supporting a practice caring for approximately 13,000 patients. Work within a modern primary care environment that embraces total triage and continuous improvement. Develop your general practice administration and medical secretarial skills. Contribute to a team that values collaboration, adaptability and delivering the best possible patient experience.
Main duties of the job
This is an exciting opportunity for an experienced administrator to become an integral part of our practice, supporting the day-to-day running of our services and contributing to the delivery of high-quality patient care.
The role will involve a broad range of general practice administrative duties, alongside providing medical secretarial support for one day per week. You will work closely with colleagues across the practice, helping to ensure that administrative processes run smoothly, accurately and efficiently.
We are looking for someone who is organised, proactive and comfortable working in a busy environment where priorities can change in response to patient demand and service requirements. You will be someone who embraces new ways of working, identifies opportunities for improvement and contributes positively to the development of our administrative services.
Previous experience working in general practice is highly desirable, ideally with experience using SystmOne. Medical secretarial experience would be an advantage but is not essential, as the right candidate will have the opportunity to develop their skills in this area.
About us
Ashville Medical Practice is a busy, patient-focused GP practice in Barnsley, caring for approximately 13,000 patients. Our multidisciplinary team includes 8 GP Partners, an Advanced Nurse Practitioner (ANP), practice nurses and a range of other healthcare professionals, all working together to deliver the best possible patient care and experience.
We are a forward-thinking practice committed to continuous improvement, embracing change and adapting our services to meet the evolving needs of our patients and community. As a total triage practice, our administrative team plays a vital role in supporting the efficient delivery of care, ensuring that our clinical colleagues have the information and support they need to provide safe, effective and timely services.
We are now looking for an experienced, enthusiastic and adaptable GP Practice Administrator to join our friendly and dedicated administration team following the departure of an established team member.
Job description Job responsibilities
General practice administration
Provide comprehensive administrative support to ensure the smooth and efficient running of the practice. Manage incoming correspondence, documents and clinical information, ensuring these are processed accurately and in a timely manner. Maintain accurate patient records and update information on the clinical system in accordance with practice procedures. Support the processing, management and distribution of clinical correspondence, referrals and other relevant documentation. Assist with the effective management of administrative workflows within the practice's total triage model. Respond to administrative queries professionally and direct these to the appropriate team or individual. Support GPs and other healthcare professionals with administrative tasks to facilitate effective patient care. Maintain confidentiality and comply with information governance, data protection and practice policies at all times. Medical secretarial duties
Provide medical secretarial support for one day per week and cover for holidays. Prepare, process and manage medical correspondence and documentation. Support the timely handling of clinical letters, reports and other relevant communications. Ensure documents are accurate, appropriately formatted and processed in line with practice procedures. Liaise with colleagues and external organisations as required to support effective communication and administration. Teamwork and service development
Work collaboratively with the wider administrative and clinical teams to support the delivery of high-quality services. Adapt to changing priorities and service demands within a busy general practice environment. Contribute ideas and suggestions to improve administrative processes and patient services. Embrace new systems, processes and ways of working as the practice continues to develop. Support colleagues and contribute to a positive, flexible and supportive team culture. Undertake other reasonable administrative duties appropriate to the role.
Person Specification
Experience Essential
Previous experience in an administrative role, with the ability to manage a varied workload. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Ability to prioritise tasks, meet deadlines and work effectively under pressure. A flexible and adaptable approach to changing priorities and service requirements. Ability to work independently and collaboratively as part of a team. A proactive, positive and forward-thinking attitude. Understanding of the importance of confidentiality, data protection and handling sensitive information. Good IT skills and confidence in learning new systems. Willingness and ability to work the required contractual hours, including until 6:30pm when required.
Desirable
Previous experience working within a GP practice or primary care setting. Experience using SystmOne or another GP clinical system. Previous medical secretarial experience. Familiarity with clinical correspondence, referrals and medical documentation. Understanding of total triage and the changing demands of modern general practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashville Medical Practice
Address Oaks Park Primary Care Centre
Thornton Road
Barnsley
South Yorkshire
S70 3NE
United Kingdom
Employer's website https://www.ashvillemedicalpractice.co.uk/ (Opens in a new tab)