About this role
Job summary
An exciting opportunity has arisen for a highly motivated and organised Administrative Assistant to join the Radiology Department, supporting services across:
University Hospital Coventry Hospital of St Cross Community Diagnostic Centre (CDC) We are looking for an enthusiastic individual with excellent administrative, organisational, and communication skills who can work effectively both independently and as part of a dynamic administrative team.
The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.
Monday to Sunday service4 shifts per weekShift times between 08:00 and 18:00Required to work across all three sites as service needs dictate
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate. Communicate with staff, patients and/or external organisations using appropriate methods. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos) Assist with training new team members in Trust operational systems and department procedures. Responsible for monitoring and maintaining stock levels of stationary. Responsible for the receipt and distribution of incoming/outgoing post. Prioritise daily tasks to achieve timescales set. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards. Appoint CT and MRI patients on RIS and provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement
For further details of the role please see the attached job description.
Person Specification
Qualifications Essential
oBasic numeracy and literacy qualifications oNVQ 2 in Customer Care or equivalent or willing to work towards oCLAIT 1 or equivalent
Experience Essential
oExperience in a customer facing role oTelephone Experience oCustomer Service
Desirable
oNHS or Public Sector experience oExperience of working in a busy administration environment
Knowledge Essential
oWorking knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
Desirable
oWorking knowledge of IPM
Skills Essential
oAble to communicate clearly, both written and verbally. oMaintains a high level of accuracy oAble to prioritise and organise own workload oAble to track information
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)