About this role
Job summary
The Gynaecology Collaborative, as part of the IGPF, was launched on 1st October 2020. It is a collaboration of multiple providers joining up primary, secondary, and community care
The post holder will work under clinical supervision, supporting the Gynaecology service GPs and Consultants in community-based clinics. The primary function is to assist the clinicians in the delivery of safe and efficient care to the patients.
The role involves assisting clinicians managing clinical sites, alongside administrative tasks that support patient care and the smooth running of clinics.
The post holder will be primarily based at clinic sites and will be required to work across different locations as needed to support the service. This is a site-based role rather than a Head Office-based position, and flexibility to work across clinic locations is an essential requirement.
Main duties of the job
Support the receptionist in managing patient arrivals at clinic sites, including signing patients in and rebooking those who did not attend (DNA).Support patients with booking, cancelling and rebooking appointments at clinical sites.Contact patients to confirm appointments for the current and following week, as instructed by the line manager.Act as a chaperone when required.Assist clinicians during procedures, ensuring that the appropriate equipment is readily available and room is prepared.Act as an infection control assistant by supporting clinicians during clinic sessions, ensuring that rooms and any areas accessed by patients are sanitised after each use, and that equipment is cleaned to prevent contamination.Be responsible for daily, quarterly and yearly IPC checks at clinical sites.Assist with the labelling, recording and dispatching of specimens and samples taken during clinic.Assist with safety-netting searches to track laboratory results and ensure they are received promptly to prevent delays in patient care.Action follow-up instructions in line with GP consultation notes, including discharge letters, secondary care referrals, follow-up appointments and chasing the receipt of investigation results.Undertake a wide range of administrative duties, ensuring that all information is managed correctly, filed appropriately and followed up as required.
About us
Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.
IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH,Whittington Health and the London Borough of Islington.
IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub and has been working for over three years to create training and development programmes that meet the needs of staff working in primary and community care settings.
IGPF runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road Medical Centre and Hanley Primary Care Centre
Job description Job responsibilities
About the Gynaecology Collaborative
The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a rapidly growing organisation representing the interests of general practice in Islington.
The Gynaecology Collaborative, as part of the IGPF, was launched on 1st October 2020. It is a collaboration of multiple providers joining up primary, secondary, and community care. The aim of this service is:
To provide a robust single point of access for gynaecology referrals To ensure the patient is seen by the right clinician with the right skills in the right environment through effective triage To support management of adult gynaecological conditions in a non-acute setting To ensure there is access to diagnostics to enable effective management To improve the patient journey through the development of safe and effective integrated care pathways between primary, community and secondary care services. To enable consistent standards in the management of gynaecological conditions and improve health outcomes. Develop and provide a feedback mechanism to improve the skills and knowledge of referring clinicians and so increase the proportion of patients managed in primary care.
About Islington GP Federation
Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.
IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH,Whittington Health and the London Borough of Islington.
IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub and has been working for over three years to create training and development programmes that meet the needs of staff working in primary and community care settings.
IGPF runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road Medical Centre and Hanley Primary Care Centre
Job summary
The post holder will work under clinical supervision, supporting the Gynaecology service GPs and Consultants in community-based clinics. The primary function is to assist the clinicians in the delivery of safe and efficient care to the patients.
The role involves assisting clinicians managing clinical sites, alongside administrative tasks that support patient care and the smooth running of clinics.
The post holder will be primarily based at clinic sites and will be required to work across different locations as needed to support the service. This is a site-based role rather than a Head Office-based position, and flexibility to work across clinic locations is an essential requirement.
Job Responsibilities
Support the receptionist in managing patient arrivals at clinic sites, including signing patients in and rebooking those who did not attend (DNA). Support patients with booking, cancelling and rebooking appointments at clinical sites. Contact patients to confirm appointments for the current and following week, as instructed by the line manager. Act as a chaperone when required. Assist clinicians during procedures, ensuring that the appropriate equipment is readily available and room is prepared. Act as an infection control assistant by supporting clinicians during clinic sessions, ensuring that rooms and any areas accessed by patients are sanitised after each use, and that equipment is cleaned to prevent contamination. Be responsible for daily, quarterly and yearly IPC checks at clinical sites. Assist with the labelling, recording and dispatching of specimens and samples taken during clinic. Assist with safety-netting searches to track laboratory results and ensure they are received promptly to prevent delays in patient care. Action follow-up instructions in line with GP consultation notes, including discharge letters, secondary care referrals, follow-up appointments and chasing the receipt of investigation results. Undertake a wide range of administrative duties, ensuring that all information is managed correctly, filed appropriately and followed up as required. Act in an administrative capacity when no clinics are running or as instructed by the line manager. Be responsible for completing weekly checks on emergency medicines and equipment held at clinic locations. Under the direction of the Service Manager, support stock management, including stock-taking, monitoring stock levels and ordering supplies as required. Undertake, record and follow guidelines for tasks for which you have received appropriate training. Maintain confidentiality of information relating to patients, relatives, staff and the practice. Take the necessary precautions when transmitting information and understand the relevance of, and comply with, GDPR. Demonstrate flexibility in working across different clinic sites and moving between locations as required to meet service needs and support the delivery of patient care, as directed. Act in a professional and calm manner at all times. Treat colleagues, patients and relatives with respect and dignity. De-escalate conflicts or challenging situations promptly and effectively. Undertake any other duties appropriate to the role, as directed by the line manager.Communication
Communicate effectively with other team members. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. Personal and people development
Take responsibility for own developmental learning and performance, including participating in supervision. Take responsibility for maintaining a record of own personal development. Work with management on any new training requirements To recognise and understand the roles and responsibilities of individuals working in the Community Gynaecology service. Be aware of statutory legislation relevant to the service and the role of a basic Chaperone/ HCA Health, safety and security
Use the personal security systems within the workplace according to practice guidelines. Identify the risks involved in work activities and undertake them in a way that manages the risks. Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:
hand washing universal hygiene procedures collection and handling of laboratory specimens segregation and disposal of waste materials decontamination of instruments and clinical equipment and work surfaces reporting and treatment of sharps injuries dealing with blood and body fluid spillages assist patients and colleagues in adopting sound infection control measures
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures and statutory local guidance and referral criteria Be up to date with adult and child safeguarding processes and highlight any area of concerns to the appropriate clinicians and/or managers Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely and in line with patient confidentiality protocols
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service improvement
Be aware of and, if appropriate, assist in current clinical audit Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for health information leaflets Quality
Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Ensure patients understand how to complain Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Know the organisations policies, especially the whistle-blowing policy, available in the practice staff handbook Be able to manage your own time effectively Equality and diversity
Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Person Specification
Qualities/Attributes Essential
An understanding, acceptance and adherence to the need for strict confidentiality Able to work on own initiative Able to work under pressure and remain calm Flexible and adaptable Aware of own limitations Keen to develop
Knowledge and skills Essential
Ability to provide quality care Good interpersonal and communication skills Good organisational skills Good team working skills Effective time management skills Ability to work independently following verbal or written instructions Adaptable to change Computer literate Chaperone Training Certificate or experience
Desirable
Knowledge in EMIS and Docman clinical systems Basic first aid knowledge Health and safety awareness Awareness of Blood Borne Viruses
Qualifications Essential
Good General Education
Desirable
Qualified to NVQ level 3 Holds a Care Certificate
Experience Essential
Experience within a health care setting
Desirable
Experience in GP Practice
Additonal Role Specific Essential
Must be able to work across multiple community sites, sometimes at short notice.
Desirable
Demonstrates a flexible approach to working hours, location and duties in response to operational requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Islington GP Federation
Address Unit 16-18
The Studios, Hornsey Street
Holloway
London
N7 8EG
United Kingdom
Employer's website https://www.islingtongpfederation.org/ (Opens in a new tab)