About this role
Job summary
This is not an administrative post and it is not a clinical nursing post. It is something distinctive: a specialist coordination role that requires someone with healthcare experience, strong communication skills, the ability to manage complex information, and a genuine commitment to improving the experience of people living with a life-limiting condition.
The role includes a specific function in our Group 3 pulmonary hypertension pathway, providing coordination for patients with PH secondary to lung disease who are referred to Sheffield for specialist opinion and ongoing support following assessment.
The role also supports the sotatercept initiation programme and the programme for transitioning patients from intravenous epoprostenol to an alternative intravenous agent over the coming 18 months.
There is also a defined welfare and benefits signposting function, ensuring patients know what support is available to them beyond the clinic.
Main duties of the job
The Pulmonary Hypertension Clinical Care Coordinator supports the PVDU Clinical NurseSpecialist team in delivering safe, coordinated and patient-centred care to people living withpulmonary hypertension across Sheffield and a large regional catchment area.
The post-holder willcoordinate complex clinical pathways, manage patient communication, support service data andaudit processes, and act as a skilled signposting resource for patients navigating welfare, benefits,and community support. The PVDU covers patients from across Yorkshire, the East Midlands, andbeyond.
Many patients travel two to three hours to attend clinic and live with high symptom burdenduring basic daily activities.
This role requires emotional resilience, excellent communication skills,and the ability to manage sensitive and complex information with consistency and care.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
4 GCSE's Grade 4/C or above including Maths and English or equivalent Diploma (level 4) or equivalent appropriate qualification or NVQ Level 3 and short courses or relevant experience to diploma level. Computer literacy with good understanding of computer packages e.g. word/excel, and knowledge of confidentiality, information governance and data security Evidence of foundation degree level study or relevant experience applicable to the role Demonstrable experience in a healthcare setting is the primary requirement for this role. Formal healthcare qualifications are welcome but not required.
Desirable
Further relevant qualification in healthcare coordination, patient services, or administration.
Experience Essential
We welcome applications from clinical support workers, medical secretaries, service administrators, and those who have developed their knowledge of a specialist service through experience. Experience of working in an environment where patients have complex, long-term, or life-limiting conditions Experience of managing telephone enquiries in a sensitive and demanding environment Demonstrated ability to manage competing priorities and work independently within a defined scope.
Desirable
Experience working in a specialist, tertiary, or highly specialised clinical service. Knowledge of pulmonary hypertension or experience in a respiratory or cardiac specialist setting. Knowledge of the welfare benefits system as it applies to people with long-term or life-limiting conditions. Experience of data collection in support of clinical audit or service evaluation. Experience of coordination across multiple clinical sites or organisations
Skills and Knowledge Essential
Excellent verbal and written communication skills. Ability to communicate clearly with patients, families, GPs, and professionals, adapting style to the needs of the individual. Ability to draft clear, accurate written correspondence and documentation. Competent use of Microsoft Office including Word, Excel, and Outlook. Ability to learn and use hospital patient administration systems with training. Accurate data entry and records management skills. Ability to work flexibly across the PVDU environment, including hot-desking arrangements. Ability to work 28 hours per week across agreed days, with flexibility to meet the demands of a specialist clinical service.
Desirable
Experience of patient-facing communication in a specialist clinical environment. Experience of working in a tertiary referral centre or nationally commissioned specialist service. Experience of NHS patient administration systems including Infoflex, Connect, ICE, or PACS. Experience of national clinical audit data submission processes.
Personal Qualities Essential
Emotional resilience: the ability to work consistently and compassionately in a clinical environment where patients are living with life-limiting illness, including regular exposure to distress, deterioration, and bereavement. Ability to act with sound independent judgement within the defined scope of the role, understanding clearly when to escalate to clinical colleagues. Highly organised, accurate, and able to manage a complex and varied workload. Team-oriented with a flexible approach to a changing clinical environment Genuine commitment to improving the experience of patients with pulmonary hypertension.
Desirable
Personal connection to or experience of rare or long-term conditions, either professionally or through lived experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Royal Hallamshire Hospital
Sheffield
S10 2SJ
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)