About this role
Job summary
Patient Services and QOF Co-ordinator
The Patient Services and QOF Co-ordinator is responsible for delivering high-quality reception and administrative support while coordinating Quality and Outcomes Framework (QOF) activities within the practice. The role involves providing excellent patient care, managing appointments and enquiries, supporting patient navigation to appropriate services, maintaining accurate clinical records, and coordinating patient recall programmes to help achieve QOF targets. The post holder works closely with clinicians and the wider practice team to ensure effective patient services, population health management, and compliance with practice and NHS requirements.
Main duties of the job
Key Responsibilities:
Provide a professional and efficient reception and patient services function. Support patients in accessing the most appropriate healthcare services. Coordinate QOF patient recalls, invitations, and follow-up activities. Maintain accurate patient records and administrative systems. Monitor and support achievement of QOF and other quality improvement targets. Liaise with clinical and administrative staff to facilitate effective patient care. Ensure confidentiality and compliance with NHS and practice policies at all times.
About us
About The Unicity Medical Centre
The Unicity Medical Centre is a busy, patient-focused GP practice committed to providing high-quality, safe and accessible healthcare to our local community. We pride ourselves on delivering excellent patient care through a collaborative and supportive multidisciplinary team that works together to meet the evolving needs of our patients.
Our Team
Our team includes GPs, nurses, HCAs, pharmacists, patient services staff, Mental Health Practitioners who are all dedicated to delivering the best possible experience for our patients. We value teamwork, respect and open communication, recognising that every member of staff plays an important role in the success of the practice.
Why Work With Us?
Be part of a caring and dedicated primary care team. Work in a supportive environment that values collaboration and professional development. Access to NHS Pension Scheme (where eligible). Generous annual leave entitlement. Commitment to staff wellbeing and work-life balance. Opportunity to make a meaningful difference to the health and wellbeing of our local community.
Job description Job responsibilities
Job Description
Patient Services and QOF Co-ordinator
Reports to: Practice/Reception Manager Hours: As agreed Location: The Unicity Medical Centre
Job Summary
The Patient Services and QOF Co-ordinator plays a key role in delivering a high-quality, patient-centred service while supporting the Practice in achieving its Quality and Outcomes Framework (QOF) targets. The post holder will provide a professional reception and administrative service, assist patients in accessing the most appropriate healthcare services, and coordinate QOF-related activities including patient recalls, data quality monitoring and reporting.
The role requires excellent communication, organisational and IT skills, with a commitment to maintaining confidentiality, accuracy and outstanding customer service.
Key Responsibilities
Patient Services
Provide a welcoming, professional and efficient service to patients, visitors and healthcare professionals. Manage incoming telephone calls and patient enquiries. Book, amend and cancel appointments in line with practice procedures. Support patients to access the most appropriate healthcare professional or service through effective care navigation. Process registration forms, record requests and other administrative tasks. Maintain accurate and up-to-date patient records. QOF Co-ordination
Coordinate QOF recall programmes and patient outreach activities. Identify and contact eligible patients for reviews, screenings, vaccinations and long-term condition management. Monitor QOF performance and highlight areas requiring action. Support clinicians in achieving QOF targets through effective administration and data management. Ensure clinical coding and patient information are recorded accurately. Produce reports and undertake audits as required. Administrative Duties
Process incoming correspondence and clinical documents. Support the management of electronic workflows and tasks. Assist with practice projects, enhanced services and quality improvement initiatives. Maintain record-keeping systems. Participate in team meetings and training activities. General Responsibilities
Maintain patient confidentiality and comply with GDPR, NHS and Practice policies. Adhere to Health and Safety requirements. Contribute to a positive, supportive and collaborative team environment. Undertake any other reasonable duties appropriate to the role.
Person Specification
Essential
Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Good IT skills, including Microsoft Office applications. Ability to prioritise workload and work effectively under pressure. Understanding of confidentiality and data protection requirements. Ability to work as part of a team and independently. Desirable
Previous experience working in General Practice or Primary Care. Knowledge of QOF, recall systems and clinical coding. Experience using Systm One or similar clinical systems. Understanding of NHS services and patient pathways. What We Offer
A friendly and supportive working environment. Opportunities for training and professional development. NHS Pension Scheme (subject to eligibility). Generous annual leave entitlement. The opportunity to make a real difference to the health and wellbeing of our local community.
The Unicity Medical Centre is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
Person Specification
Experience Essential
Experience Previous experience working within a GP Practice, Primary Care or NHS setting. Experience using Systm One, EMIS Web, Docman or other clinical systems. Experience coordinating patient recall programmes. Experience supporting Quality and Outcomes Framework (QOF) achievement. Experience of clinical coding or healthcare administration.
Desirable
Understanding of the Quality and Outcomes Framework (QOF). Knowledge of NHS services and patient pathways. Understanding of chronic disease management and recall systems. Awareness of Information Governance requirements within healthcare settings.
Qualifications Essential
Good standard of general education, including GCSE (or equivalent) in English and Mathematics. Evidence of competent IT skills, including Microsoft Office applications.
Desirable
Desirable Criteria Qualifications NVQ Level (2) or (3) in Administration, Customer Service or Business Administration (or equivalent).
Qualifications Essential
Good standard of general education, including GCSE (or equivalent) in English and Mathematics. Evidence of competent IT skills, including Microsoft Office applications.
Desirable
Desirable Criteria Qualifications NVQ Level (2) or (3) in Administration, Customer Service or Business Administration (or equivalent).
Employer details Employer name Drs Alalade & Klemenz – The University Surgery
Address Unicity Medical Centre
159-161 Commercial Road
Portsmouth
Hampshire
PO1 1EA
United Kingdom
Employer's website https://Universitysurgery.com (Opens in a new tab)