About this role
Job summary
We are looking for an enthusiastic and motivated Business Support Assistant to join our Business Support Team for 25 hours per week to provide support to the doctors and health professionals and management team at Meadowgreen Health Centre.
Candidates should possess excellent organisational and time management skills. IT and touch-typing competency and knowledge of medical terminology is desirable as is experience in General Practice or similar environment .
We are seeking an individual who can make a valuable contribution within a fast-paced environment, demonstrating reliability, attention to detail and a proactive approach. If this sounds like the right next step in your career, we look forward to receiving your application.
Main duties of the job
To provide high quality secretarial and administrative support to the Practice Team. In addition, the post-holder may be required to support the multi-disciplinary team, providing administrative support as required, in line with the needs of the Practice.
The following are the core responsibilities of the post. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Practice policies and protocols should be followed. Strict confidentiality should be maintained.
Processing of referral letters to secondary care and other providers. Communicating with patients via telephone. Electronic filing and sending of letters. Processing NHS & Private Reports, Private Medical Attendance reports for Insurance Companies. Photocopying, Scanning/Filing Documents as necessary. Answer and action GP, Nurse and Practice Team enquiries via the Practice electronic systems and emails.This list is not exhaustive.
About us
Our 19,000 patient practice is based in two closely located sites in South Sheffield
Large clinical team comprising 6 GP Partners, 10 Salaried GPs, 10 Practice Nurses, 1 GP Assistant and 3 Healthcare Assistants. Large admin and reception team
We are a forward thinking innovative training practice with GP registrars, medical students, and student nurses.
We hold regular clinical team meetings, significant event reviews, and case management reviews with social workers and health visitors which allows us to provide good quality evidence based care to our registered list.
Guided by our values of compassion, respect, teamwork and continuous improvement, we strive to create a welcoming and supportive environment for both patients and staff. We are proud of our collaborative culture, commitment to high-quality healthcare, and focus on providing accessible, responsive services across our two sites.
Job description Job responsibilities
Process patient Email referrals and electronic ERS referrals; liaise with secondary care; follow up of non-appointed patients; send out appointment booking details to patients; assist patients with the booking of ERS appointments. Resolve any arising issues. Process incoming documents and forward as appropriate. Monitoring and processing emails. Dealing with patient queries, in person, by telephone or email. Produce accurate clinical correspondence, reports and other documentation. Monitor and action administration worklists within agreed timescales. Scan, upload and accurately file patient-related documentation within electronic records. Respond to enquiries from clinicians, healthcare providers and external organisations, escalating where appropriate. Prioritise workload effectively to ensure deadlines and service requirements are met. Provide administrative support to clinicians and the wider Practice team as required.Insurance Documents & Non-NHS Work
Photocopy and scan insurance documents i.e. medical examination forms. Generate an Invoice and log accordingly. Log onto Practice IT system when completed and sent. Process Subject Access Requests (SARs), medical reports, solicitor requests, DVLA forms and other private work in line with Practice procedures. Maintain accurate records of all non-NHS work and associated charges.Email: Sending and receiving documents via e-mail is a large part of the role, so confidence in using Microsoft Outlook is vital.
Periodically
Add referral templates to Practice IT system. Maintain address and telephone number files (computer and hard copy). Check letterheads are up to date. Check workspace is up to date and tidy. Review and update referral pathways, contact information, referral destination information and supporting resources. Participate in training, development activities and Practice meetings as required. Review and update standard templates, forms and administrative processes to support efficient service delivery.General
Provide cover for colleagues during periods of annual leave, sickness absence and other planned absences. Comply with Practice policies, information governance requirements and confidentiality standards. Undertake any other duties appropriate to the role as reasonably requested by the Management Team.
Person Specification
Experience Essential
Essential Excellent organisational skills with the ability to prioritise and manage a busy workload. Effective time management skills and ability to meet deadlines. Professional, clear and polite telephone manner. High level of accuracy and attention to detail. Ability to maintain confidentiality and comply with GDPR and information governance requirements. Ability to work effectively both independently and as part of a team. Strong problem-solving and analytical skills. Ability to follow policies, procedures and clinical protocols. Flexible and adaptable approach to changing workloads and priorities. Ability to remain calm and professional when working under pressure.
Desirable
Experience working in a GP Practice or Healthcare setting. Experience using SystmOne.
Qualifications Essential
Educated to GCSE level 4 or equivalent in Maths and English IT Literate Excellent written and verbal communication skills.
Desirable
Experience in General Practice or similar environment desirable. Proficiency in computer software such as Microsoft Office (Word, Excel, Outlook) Familiarity of SystmOne. High level of accuracy and attention to detail. Ability to manage competing priorities and work to deadlines. Knowledge of medical terminology. Audio and copy typing skills .
Employer details Employer name Meadowgreen Health Centre
Address Jordanthorpe Health Centre
1 Dyche Close
Sheffield
S8 8DJ
United Kingdom
Employer's website https://meadowgreenhealthcentre.co.uk/ (Opens in a new tab)