About this role
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
We are seeking a Customer Service Representative to join our team in Delhi, OH. In this role, you will work closely with customers, outside sales associates and manufacturers/suppliers. You’ll be supporting the sales process and providing outstanding customer service for Filtration products. You’ll respond to inquiries by accurately and efficiently processing requests from both customers and the sales team.
Primary responsibilities will include: • Respond promptly to customer inquiries by phone, email and customer portals • Prepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelines • Enter customer orders in company ERP system with a high level of accuracy • Monitor and expedite customer orders to help meet required and promised delivery dates • Follow-up on quotes and make outbound calls to support sales growth and customer relationships • Identify areas to up-sell and cross-sell products and solutions based on customer needs • Attend meeting or educational activities to stay up to date on the latest developments with the products • and more Preferred Education and Experience • 3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industry • Proficient with Microsoft office, as well as email and other business software, with Trend ERP experience a plus • Clear and concise verbal and written communication skills • Ability to work effectively both independently and as part of a team • Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment • Excellent time management skills • Sound judgement and decision-making skills