About this role
Sr. Executive- AR caller:
Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 7:30 PM IST - 4:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
• Interact and probe the insurance representative to get the required status update and have the claim resolved • Ensure Daily Productivity targets are met at the required quality level on the assigned inventory, • Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket, • Review claims that have not been paid by insurance companies, • Check insurance information provided by patient if it is insufficient or unclear, • Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance, • Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information, • Post cash and write off the contractual adjustments accordingly while working on the accounts, • Meeting daily/weekly and monthly targets set for an individual
• Qualifications: Graduation in any stream • Experience: BPO Experience - 3-6 years • US Healthcare AR experience preferred • Excellent oral and written communication skills