About this role
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
The Customer Service Representative is responsible for providing exceptional support to customers and internal teams by managing order-related activities, customer inquiries, reporting, and administrative processes. This role serves as a key point of contact for customers and helps ensure orders, returns, and requests are handled accurately and efficiently. Responsibilities:
• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. • Research and resolve customer problems, acting as the customer liaison between other departments when necessary. • Track and monitor customer orders, ensuring timely follow-up and resolution of issues. • Prepare, maintain, and analyze reports using Microsoft Excel and other internal systems. • Process Return Authorizations (RAs) and coordinate resolution with internal teams. • Provide proactive updates and support to ensure a positive customer experience. Qualifications:
• High School Degree or Equivalent required • College Diploma preferred • 2-4 years of relevant experience • Solid interpersonal skills that allow one to work effectively in a diverse working environment • Able to effectively communicate both verbally and in writing • Able to work well under pressure • Strong attention to detail • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-A1