About this role
• To achieve monthly targets assigned. • To ensure that all telesales activities are directed to meeting sales targets. • To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these target are achieved. • To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. • To drive cross sell effort.
• Analysis of leads received. • Conversion of leads into “Sale” • Updating all the systems as per the call with the customer. • Processing of the request or offer given to the customer. • Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request. • Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. • Maintaining all records of the approval, requests and reports handled. • Compilation of daily and monthly reports and MIS for the team.
• University Graduate. • 1-2 years experience in similar work environment. • Preferably has a practical marketing background. • Has strong Sales and customer focus and ability to think creatively and work under pressure. • Excellent presentation skills. • Good team player with result driven attitude. • Business sensitive. • Has analytical and computer skills. • Adaptable and versatile.