About this role
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
Ensure all responsibilities of a Shop Manager during his absence and jointly control and direct store management in presence of Shop Manager
Ensure customer service/sales takes priority over tasks
Exhibit and promote high standards of internal customer care
Optimise sales in line with company budgets ensuring right product at right time
Ensure all sales opportunities are maximised through effective use of all promotional/marketing opportunities
Ensure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3
Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store
Monitor handling of customer complaints in line with Company policy and seek regular feedback
Manage operating costs within budgetary guidelines
To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees
Carry out regular and relevant in-store training, audits and enrol staff on relevant Learning and Development courses
Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff's performance against expectations
Optimise the use of support resources, including the Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff etc
Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered
Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom
Maintain high standards of visual appearance throughout the store including all non-retail areas & maintain window and in-store displays to a high standard in line with merchandising guidelines
Operate an effective stock management/Back store management system to maximise sales and profitability
Recommend price revisions to Concept Manager and Merchandise Manager
Translate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop (ex promotions, sales budgets)
Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff
Ensure seasonal peaks and important trading/promotional events are taken account of when preparing forecasts and staff rosters
Provide department reports on slow moving, fast moving and non moving items to the Dept Supervisors and Inventory Controller/Warehouse Manager
Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
Graduation or Business Management
Specialized courses on Retail Management
Large format retail management Sound understanding of Business