About this role
Key Responsibilities
• Lead the Quality Control function for Operations 360 and ensure robust quality governance across processes. • Conduct periodic quality reviews, process audits, and transaction testing to assess adherence to internal policies and regulatory requirements. • Identify operational risks, control gaps, and process deviations and drive timely corrective actions. • Monitor and analyze quality metrics, error trends, service failures, and root causes. • Develop and implement quality scorecards, control frameworks, and monitoring mechanisms. • Drive continuous improvement initiatives to enhance process efficiency, accuracy, and customer experience. • Collaborate with Operations, Risk, Compliance, Internal Audit, and Business teams on quality-related matters. • Review and strengthen SOPs, process notes, and operational controls. • Prepare quality dashboards, MIS reports, management presentations, and governance updates. • Lead internal and external audits, compliance reviews, and regulatory inspections from a quality perspective. • Drive automation and digitization initiatives to improve controls and reduce manual errors. • Manage stakeholder communications and present quality findings to senior management. • Lead, mentor, and develop team members while fostering a culture of quality and continuous improvement.
Desired Candidate Profile
• Graduate/Postgraduate from a recognized university. • 8–12 years of experience in Banking Operations, Quality Control, Process Excellence, Operational Risk, Audit, or Regulatory Operations. • Strong understanding of operational controls, risk management frameworks, and quality assurance methodologies. • Experience in handling process reviews, audits, RCA preparation, and corrective action tracking. • Exposure to banking products and operational processes across retail, wholesale, trade finance, capital markets, or centralized operations. • Strong analytical and problem-solving capabilities. • Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis tools.