About this role
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centers in more than 180 countries.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Shanghai.
Working Arrangements
• Initially a 12-month casual role.
• Working hours are not fixed and will vary, Monday - Sunday 7:00am - 11:00pm depending on test center’s opening hours.
• Required to work a variety of days and shifts. We will endeavor to let you know your work pattern 2 weeks in advance.
• Flexible approach to working is essential as opening hours can vary according to business needs.
• Hourly rate - CNY45 per hour
Role
To perform the administration and invigilation of exams - including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes.
Key Responsibilities
• Provide a high level of customer service.
• Prepare equipment and test environment per company procedures to deliver testing.
• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.
• Explain the test process to candidates and deal with other queries as required.
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
• Help to ensure a clean, professional, quiet testing atmosphere in the center.
Essential Experience & Qualifications
• Fluent in communicating in English, both verbal and written, as well as Chinese.
• Good face-to-face communication skills with experience in a customer facing role.
• Ability to work with procedures and policy. Strong attention to detail.
• Must enjoy working with people, have effective time management skills, Ability to work under pressure.
• Be comfortable in a quiet environment.
• PC literate.
Pearson VUE（www.pearsonvue.com）公司是全球最大的计算机化考试和测评公司，业务覆盖信息技术、学术、政府和职业考试等领域。Pearson VUE提供从考试开发、数据管理到考试发送等一整套服务，并通过遍及180多个国家的全球最完善和最安全的考试中心网络发送各类考试。Pearson VUE可以为您提供一个良好的职业发展环境。现诚聘一名考试管理员，加入我们的上海团队。
工作安排
• 为期12个月的兼职工作。
• 工作为排班制，时间为周一至周日7:00 – 23:00，具体时间不固定。
• 应聘者应能够配合弹性上班，一般可以至少提前两周获得日程安排。
• 每小时工资为45 元。
主要职责
执行考试的管理和监考工作; 该职位需要理解、遵守和执行考试规则和流程。还应向考生提供高水平的客户服务，并负有持续提升品牌形象的责任.
工作内容
• 在考试中心提供高水平的客户服务。
• 按照公司规定做好考试前应有的准备工作，确保设备正常运行，递送考试。
• 根据Pearson VUE和客户规定流程，为考生办理签到手续（包括验证考生身份）。
• 向考生解释考试流程、及根据需要处理其他相关查询。
• 确保考试的完整性和安全性，并按照标准要求对考生进行监督。
• 协助确保考试中心有一个清洁、专业、安静的考试环境
任职资格
• 流利的中、英文能力。听、说、读、写中等以上。
• 良好的沟通能力，具有客服工作经验尤佳。
• 具有按照公司规定的政策规则和流程工作的能力。工作细心、认真。
• 善于团队协作，具备有效的时间管理技能，抗压性强。
• 适应安静的工作环境。
• 熟悉电脑操作。