About this role
IT Support Engineer (2nd Line) – Microsoft 365 / Intune
Central London
£45,000
Our client is a well-established multi-disciplinary group with a diverse technology estate. They are looking for an IT Support Engineer who wants to grow beyond traditional service desk work. This is a hands-on role with a clear route into Infrastructure, Security or Cloud Engineering.
The role
You will provide 1st and 2nd line support across the Group, working alongside infrastructure engineers, developers and business stakeholders. Beyond day-to-day support, you will contribute to projects, automation and security improvements, with the chance to build your skills across Microsoft 365, Azure, networking and cybersecurity.
Key responsibilities
Resolve incidents and service requests across desktops, laptops, mobile devices, printers and business applications, owning them through to resolutionSupport Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), including onboarding, permissions and access managementAssist with Entra ID, Intune and endpoint managementSupport server, network and infrastructure platforms under the guidance of senior engineersAssist with vulnerability remediation, endpoint security and disaster recovery activitiesContribute to IT projects, technology rollouts and automation of repetitive tasksCreate and maintain clear knowledge base documentationTake part in AI adoption and digital transformation initiatives About you
Essential
Experience in an IT support or service desk environmentStrong troubleshooting and diagnostic skillsExperience supporting Windows 11 and Microsoft 365Excellent communication and customer service skillsAbility to manage competing priorities Desirable
Microsoft 365 administrationEntra ID / Active DirectoryIntune and endpoint managementNetworking fundamentalsPowerShell scriptingMicrosoft AzureCybersecurity knowledgeITIL understandingExperience with AI tools such as Microsoft CopilotA diploma or degree in computer science (advantageous, not essential) What they are looking for
Someone curious about how systems work behind the scenes, who takes ownership rather than simply escalating, and who communicates confidently with technical and non-technical colleagues. You will also be keen to work towards Microsoft or industry certifications.
How to apply
Please Click APPLY NOW for consideration