About this role
Billing Service Supervisor
Annual Salary: £32k - £38kLocation: Burgess HillJob Type: Full-time Join a leading-edge company , who are seeking a Billing Service Supervisor to oversee the daily operations of our billing department, ensuring all processes are executed accurately and efficiently in line with established Service Level Agreements (SLAs).
Day-to-day of the role:
Daily Supervision: Manage and organise the daily workflow of the department, ensuring that deadlines are consistently met.Team Development: Provide ongoing support to the department, identifying skill gaps and training needs.Workload Management: Monitor workload, allocate tasks, and support operations with billing tasks and reporting during peak periods.Cycle Management: Oversee monthly billing cycles and recharge reporting, ensuring data integrity.Billing Strategy Support: Develop and implement complex billing strategies.Error Reduction: Audit outputs to identify and correct recurring data errors.Query Support: Act as the escalation point for complex billing disputes.Root-Cause Investigation: Analyse billing anomalies and collaborate on long-term fixes.Cross-Functional Collaboration: Work closely with commercial operations and development teams to ensure efficient operations. Required Skills & Qualifications:
Proven Experience: Minimum of 3–5 years in a billing operation, with at least 1 year in a supervisory capacity.Advanced Numerical Skills: Strong mathematical and analytical skills.Technical Proficiency: Advanced user of Microsoft Excel and familiar with enterprise billing software.People Skills: Strong leadership, communication, and interpersonal skills.Problem-Solving: Highly organized with the ability to diagnose and solve billing errors. Benefits:
25 days holiday plus bank holidays.Company EOT bonus scheme (after 1 year’s service).Comprehensive training opportunities. Please apply on line or email