About this role
Job summary
We are seeking to employ an experienced administrator to support our Therapy teams and clinical team leads at Birmingham Heartlands Hospital. The role is a 30-hour contract; working pattern can be discussed to meet both the needs of the service and the successful candidate.
This is an administrative support role within a friendly and supportive team and will consist of various administrative tasks.
The Therapy team is committed to continued development of our whole team, we offer excellent support, training and development opportunities.
The appointee will take a pragmatic, flexible and enthusiastic approach to their daily workload.
Main duties of the job
Duties will include but are not limited to: typing which may include minutes, letters, emails, reports and any other correspondence as required; create documents / spreadsheets / reports as required using IT System; use Trust systems to input electronic data as required; receiving and dealing with telephone enquiries as appropriate; photocopying, scanning and filing letters and documents as required; arrange meetings and appointments as necessary; minute taking; stock control and ordering.
You will also be responsible for overseeing use of a vehicle used by Therapies, checking driving licences, updating an online spreadsheet and organising driving assessments.
You must be an experienced administrator, have excellent attention to detail, be able to clearly communicate any issues identified and troubleshoot if possible.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good general education, including GCSE English and Maths (Grade A--C / 9--4). *NVQ Level 3 in Business Administration or equivalent administrative experience.
Desirable
*IT qualification such as ECDL. *RSA Level 3 typing or equivalent experience within administrative environment.
Experience Essential
*Experience working with the public and delivering high quality customer service. *Experience using Microsoft Office applications (Word, Excel, Outlook). *Experience using IT systems for data entry and information retrieval. *Experience working in a busy, fast paced environment. *Understanding of confidentiality, data protection and information governance requirements.
Additional Criteria Essential
*Previous experience working in an administrative role, preferably within a health or care setting. *Ability to maintain confidentiality and handle sensitive patient or service related information appropriately. *Experience of coordinating meetings, clinics, or service activities. *Experience of diary management or appointment scheduling. *Ability to plan, prioritise, and manage own workload to meet deadlines and service requirements. *Ability to meet the travel requirements of the role, including cross site working between Trust locations (e.g. Queen Elizabeth, Heartlands, Good Hope, and Solihull Hospitals). *Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail. *Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative. *Willingness to learn, develop, and participate in training, appraisal, and personal development opportunities.
Desirable
*Previous NHS administrative experience. *Experience of using NHS financial or ordering systems, such as iProc (Oracle), SAGE, or other Trust systems. *Understanding of the importance of patient centred care and the role of clinical administration in supporting patient pathways.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)