About this role
Job summary
An exciting opportunity has arisen for an experienced, enthusiastic and forward-thinking Practice Manager to join Springfield House Medical Centre.
We are an established GP practice in Oldham, serving over 7,000 patients from a diverse community. We have a committed multidisciplinary team and are proud to have achieved a CQC rating of Good.
As a teaching practice, we are committed to developing staff, improving patient care and ensuring our services remain accessible, inclusive and responsive to local needs.
The Role
Working closely with the GP Partners, you will lead the operational management of the practice and contribute to its strategic development and future success.
You will oversee a team of approximately 20+ staff across reception, administration and the wider multidisciplinary team, ensuring the effective day-to-day running of the practice.
This varied role offers the opportunity to influence service development, improve patient access and experience, support staff development and drive continuous improvement. Recent developments include our online triage model and strengthen multidisciplinary working.
We are seeking a confident and proactive leader who can balance strategic planning with operational demands, bring fresh ideas and build on the practice's existing achievements.
If you are passionate about primary care, leadership and delivering high-quality patient services, we would love to hear from you.
Main duties of the job
The Practice Manager will be responsible for the effective day-to-day operational management of Springfield House Medical Centre, working closely with the GP Partners to deliver safe, efficient and high-quality patient services.
Key duties include leading and supporting the practice team, overseeing staffing, recruitment, performance management and staff development, managing budgets and resources, and ensuring compliance with NHS requirements, CQC standards, employment legislation and practice policies.
The role will involve monitoring performance, supporting achievement of contractual targets, overseeing patient access and appointment systems, managing complaints and patient feedback, and driving continuous quality improvement.
The successful candidate will maintain effective systems for governance, risk management, health and safety, safeguarding, confidentiality and information governance. They will also support the development of practice policies, procedures and services, working collaboratively with the GP Partners, multidisciplinary team, Primary Care Network and wider NHS organisations.
We are looking for a proactive and organised leader who can balance strategic planning with operational demands, motivate staff, solve problems and identify opportunities to improve patient care, staff experience and the overall effectiveness of the practice.
About us
Springfield House Medical Centre is an established GP practice in Oldham, caring for a diverse population of over 7,000 patients. We are proud to be a training practice, supporting the development of future healthcare professionals and providing opportunities for learning, teaching and professional growth.
Our dedicated multidisciplinary team works collaboratively to deliver safe, effective and compassionate care. We value teamwork, professionalism and continuous improvement, with a shared commitment to meeting the needs of our patients and local community.
The practice has undergone significant development in recent years, including improvements to patient access, the introduction of online triage and strengthened multidisciplinary working. We are proud to have achieved a CQC rating of Good and are committed to building on this achievement.
Working at Springfield House offers the opportunity to be part of a busy, evolving practice where new ideas are welcomed and staff can make a meaningful contribution to service development and patient experience. We recognise the importance of staff development, effective communication and supportive leadership in creating a positive working environment.
We are looking for colleagues who share our commitment to high-quality patient care, collaborative working and making a real difference within primary care.
Job description Job responsibilities
Key responsibilities
1. Leadership and management
Provide strong, visible and approachable leadership across the practice. Work closely with the GP Partners to implement the practice vision, objectives and development plans. Lead and motivate the practice team, promoting a culture of teamwork, accountability and continuous improvement. Ensure staff understand their roles, responsibilities and practice objectives. Oversee recruitment, selection, induction, probation, appraisal, training and development. Manage staff performance in accordance with practice policies and employment legislation. Address conduct, capability, attendance and other employment matter appropriately. Promote staff wellbeing and a positive working environment. Develop effective communication across clinical, reception and administrative teams. 2. Operational management
Take overall responsibility for the effective day-to-day running of the practice. Ensure appropriate staffing levels and skill mix are maintained. Monitor practice workflows and identify opportunities to improve efficiency. Work with clinical teams to develop effective systems for patient care and administration. Oversee reception and administrative processes. Ensure appropriate use of practice systems, including EMIS and digital access/triage systems. Support the implementation of new technology and changes to working practices. Ensure appropriate contingency arrangements are in place for periods of staff absence and unexpected operational pressures. 3. Governance, quality and CQC
Maintain effective clinical and operational governance arrangements. Ensure the practice remains compliant with CQC requirements and relevant NHS standards. Coordinate preparation for CQC inspections and ensure actions are appropriately monitored and completed. Maintain and review practice policies and procedures. Ensure appropriate risk assessments and risk management systems are maintained. Oversee significant event reporting and learning. Support clinical and administrative audits and quality improvement initiatives. Ensure appropriate health and safety arrangements are in place. Work with the clinical team to promote patient safety and quality improvement. 4. NHS contracts and performance
Support the GP Partners in meeting contractual and regulatory requirements. Oversee the administrative elements of QOF and other contractual requirements. Monitor practice performance and ensure appropriate action is taken where targets are not being achieved. Support delivery of enhanced services and locally commissioned services. Work collaboratively with the Primary Care Network and wider NHS organisations. Ensure relevant deadlines, submissions and reporting requirements are met. 5. Financial management
Work with the GP Partners to support effective financial management. Assist with preparation and monitoring of practice budgets. Monitor expenditure and identify opportunities for cost efficiency. Authorise expenditure in accordance with agreed practice procedures. Monitor staffing costs and workforce requirements. Ensure appropriate invoices, payments and financial records are maintained. Support the practice to make effective use of available NHS and PCN resources. 6. Patient experience and access
Promote a patient-centred culture throughout the practice. Monitor patient feedback, complaints, compliments and surveys. Ensure complaints are managed appropriately, sensitively and within required timescales. Identify opportunities to improve patient access and experience. Work with the team to improve communication with Springfield House's diverse patient population. Support patient engagement and involvement in service development. Monitor relevant patient experience data and develop improvement plans where required. 7. Workforce development
Maintain an effective practice staffing structure. Identify training and development requirements. Ensure mandatory training is monitored and maintained. Support staff to undertake appropriate professional development. Maintain appropriate staff records and employment documentation. Ensure new staff receive an effective induction. Develop leadership capacity within the wider practice team. 8. Information governance and confidentiality
Ensure compliance with information governance and data protection requirements. Promote appropriate confidentiality and information security practices. Ensure staff receive appropriate training. Work with the relevant practice leads to manage information governance incidents appropriately. Ensure patient and staff information is handled securely. 9. Premises, health and safety and equipment
Oversee the effective management of practice premises. Ensure appropriate health and safety arrangements are maintained. Coordinate maintenance, repairs and contractor arrangements. Ensure appropriate fire safety, infection prevention and emergency procedures are in place. Ensure equipment is maintained, serviced and replaced appropriately. Work with relevant external contractors and organisations. 10. Partnership and external working
Develop effective working relationships with: GP Partners Clinical and administrative staff Primary Care Network colleagues ICB/NHS colleagues Community and voluntary sector organisations CQC and other regulatory bodies External suppliers and contractors Represent Springfield House Medical Centre professionally at relevant meetings and forums. 11. Service development and improvement
Identify opportunities to improve the quality, efficiency and accessibility of practice services. Lead and support change projects. Use data, patient feedback and staff feedback to inform improvement. Evaluate the effectiveness of new systems and processes. Encourage staff at all levels to contribute ideas for improvement. Support the practice to respond positively to changes within primary care and the wider NHS. General responsibilities
The post holder will:
Always maintain confidentiality. Comply with practice policies and procedures. Work within relevant legislation, NHS guidance and professional standards. Promote equality, diversity and inclusion. Maintain professional boundaries. Participate in appropriate training and development. Undertake other reasonable duties consistent with the responsibilities of the post. The duties outlined above are not exhaustive and may be reviewed and amended in consultation with the post holder to meet the changing needs of the practice.
This job description will be reviewed periodically and may be amended following discussion with the post holder.
Person Specification
Qualifications Essential
- Significant experience in a management or leadership role, ideally within general practice or primary care. - Strong knowledge of GP practice operations, NHS primary care services and relevant contractual requirements. - Demonstrable experience of staff management, including recruitment, performance management and staff development. - Excellent organisational, communication and interpersonal skills. - Experience of managing budgets, resources and competing priorities. - Knowledge of CQC requirements, clinical governance, safeguarding, health and safety and information governance. - Ability to lead, motivate and support a multidisciplinary team. - Ability to analyse information, solve problems and implement service improvements. - Proficient IT skills, including Microsoft Office and practice management systems. - Ability to work independently, use initiative and make sound decisions. - Commitment to confidentiality, equality, diversity and delivering high-quality patient care. - Educated to GCSE level or equivalent, including English and Maths, or able to demonstrate equivalent literacy and numeracy skills.
Desirable
- Previous experience working as a GP Practice Manager, Deputy Practice Manager or in a primary care management role. - Relevant management or leadership qualification, such as a Level 5 Diploma in Leadership and Management or equivalent. - Knowledge of NHS GP contracts, including the Quality and Outcomes Framework (QOF), enhanced services and national/local incentive schemes. - Experience of CQC inspections, regulatory compliance and quality improvement initiatives. - Experience of workforce planning, recruitment, staff development and performance management. - Experience of budget management, financial planning and monitoring practice expenditure. - Knowledge of EMIS Web, clinical systems and digital tools used in general practice. - Experience of working with a Primary Care Network (PCN), Integrated Care Board (ICB) and other healthcare organisations. - Experience of managing patient complaints, significant events and clinical governance processes. - Understanding of workforce development, training practices and supporting learners within primary care. - Experience of implementing service improvements, managing change and improving patient access and experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Springfield House Medical Centre
Address 275 Huddersfield Road
Oldham
OL4 2RJ
United Kingdom
Employer's website https://www.springfieldhousemedicalcentre.nhs.uk/ (Opens in a new tab)