About this role
Job summary
Closing Date: 26/10/2026
Shortlisting to take place after closing date: commencing 27/10/2026
Interview expected to take place in the week following shortlisting: commencing 09/11/2026
The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.
The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.
You will be a customer service-focused administrator who has worked with and provided services to the general public and has extensive experience of doing so via the telephone. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.
Main duties of the job
The Apprentice will be undertaking a training programme within the Bradford Teaching Hospitals NHS Foundation Trust. Training will be delivered through education sessions and time spent completing administration duties under supervision as well as 1 study day per week to attend education sessions to complete the required qualification. The Apprentice will commit to undertake the training and educations required for the role, and successfully complete all components of the training programme within the contract period. This will include completion of Diploma Level 2 in Customer Service.
Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.
About us
New to the NHS: If you are joining the NHS for the first time, you will be paid at the Apprentice Rate, which is currently £8.00 per hour for the first year of your apprenticeship. After the first year, you will be paid the age-related National Minimum Wage for the remainder of your fixed-term contract.
Existing NHS Employees: If you already have NHS experience, your pay will be determined in accordance with Annex 21 of the Agenda for Change Terms and Conditions. This means you will receive a percentage of the relevant pay band for the role, reflective of your current qualifications and experience.
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description Job responsibilities
Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.
Whilst the post does not guarantee permanent employment at the end of it, successful completion of the Apprenticeship will provide the postholder with the skills and experience required to apply for future administrative positions within the NHS.
Person Specification
Experience Essential
Keyboard and computer literacy skills
Skills Essential
Good written and verbal communication skills Good interpersonal skills
Knowledge Essential
Understanding of Information Governance and Confidentiality Understanding of equality and diversity issues and how this affects patients, visitors and staff Be prepared to undertake any training to meet the development of the post
Qualifications Essential
Educated to GCSE Level or equivalent in Maths & English grade 4.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust
Address St Luke's Hospital
Little Horton Lane
Bradford
BD5 0NA
United Kingdom
Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)