About this role
Job summary
The post holder has an important role within the maternity service of coordinating the interface between the women and birthing people and families that use the maternity service and the Senior Maternity Management Team.
Main duties of the job
The post holder will work closely with the Senior Maternity Management team to ensure that the depth and breadth of techniques are implemented and explored to ensure that women and birthing people have a voice within the maternity service.
The post holder will be expected to integrate patient views in a variety of ways embedding this within the Maternity service's governance structure and processes.
The post holder will be involved in coordinating the debriefing service and complaints.
They will also be involved in delivering key initiatives to ensure that women/persons and their families have the opportunity to make their voice heard and influence change and future direction of the maternity service via surveys, collaborating with the Maternity & Neonatal Voices Partnership and other forms of direct engagement such as facilitating listening and outreach events. They will work using an equity and equality lens to ensure that marginalised voices have the opportunity to be heard.
The post holder will be required to ensure that any change or lessons learned are appropriately escalated and discussed with those providing the maternity service to enable learning to take place.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description Job responsibilities
Please see attachments for detailed job description and person specification. Please note this is an initial fixed term contract for 9 months.
Person Specification
Education Essential
Registered Midwife with current NMC registration Degree level qualification in Midwifery or equivalent experience Evidence of continuing professional development
Desirable
Leadership or management qualification, or willingness to undertake Master's degree or equivalent level of knowledge and experience Professional Midwifery Advocate qualification
Knowledge Essential
Significant post-registration experience within maternity services including experience at Band 6/7 level Knowledge of complaints management, patient experience frameworks and duty of candour principles. Understanding of clinical governance, risk management and safeguarding processes. Knowledge of relevant national maternity policies, standards and initiatives.
Desirable
Understanding of mediation, conflict resolution and restorative approaches. Knowledge of trauma-informed care and psychological impacts of birth experiences.
Skills Essential
Experience of supporting women and families following complex, traumatic or adverse maternity experiences. Understanding of equality, diversity and inclusion principles within healthcare. Experience of multidisciplinary working and effective stakeholder engagement.
Desirable
Experience of investigating incidents, reviewing care, or contributing to complaint responses. Experience of analysing information, identifying themes and implementing service improvements. Experience of delivering education, presentations or facilitating learning within a clinical setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name James Paget University Hospitals NHS Foundation Trust
Address James Paget University Hospital NHS Foundation Trust
Gorleston
NR31 6LA
United Kingdom
Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)