About this role
Job summary
The post holder will provide comprehensive administrative support for patients throughout the Gynaecological Cancer pathway, from referral through investigation, diagnosis, treatment and follow-up. Working closely with the multidisciplinary team and Cancer Services, they will coordinate appointments, diagnostics and procedures, maintain accurate patient pathway information and proactively identify and escalate potential delays. The post holder will act as an accessible and sensitive point of contact for patients, relatives and clinical teams, helping to ensure patients receive timely, well-coordinated care in line with cancer waiting-time standards and Trust procedures.
Main duties of the job
The post holder will support the effective coordination of the Gynaecology Cancer pathway by processing referrals, arranging appointments, investigations and procedures, and ensuring clinical information and results are available when required. They will maintain accurate patient records, monitor pathway progress against cancer waiting-time standards and promptly escalate potential delays. Working closely with patients, clinicians, Cancer Services and the wider multidisciplinary team, they will help provide timely, sensitive and well-coordinated care.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description Job responsibilities
The Assistant Patient Pathway Coordinator will provide administrative support for patients throughout the Gynaecology Cancer pathway, from referral and initial investigation through to diagnosis, treatment and follow-up. The post holder will work closely with clinicians, Cancer Services, multidisciplinary teams and other healthcare providers to ensure that each stage of the pathway is coordinated efficiently and delivered within required cancer waiting-time standards.
Main responsibilities will include:
Receive, process and accurately record suspected and confirmed Gynaecology Cancer referrals in accordance with Trust policies and departmental procedures. Arrange new and follow-up appointments, diagnostic investigations, pre-operative assessments, procedures and admissions within required timescales. Ensure patients are booked into the correct clinic and with the appropriate clinician. Support the proactive tracking of patients throughout the cancer pathway, identifying outstanding actions, results or appointments. Monitor patient pathways against relevant cancer waiting-time standards and promptly escalate potential delays or breaches. Liaise with Cancer Services and MDT coordinators to ensure patients are appropriately recorded, tracked and discussed where required. Ensure investigation results, clinical correspondence, referral information and health records are available for appointments and MDT review. Support with the coordination of appointments, investigations or treatment provided by other hospitals and organisations, including timely inter-provider transfers. Maintain accurate and up-to-date information on EPR and inform relevant specialty databases of updates. Support the validation of patient tracking lists and investigate incomplete or inaccurate pathway information. Arrange elective admissions and procedures, including contacting patients, confirming admission dates and coordinating pre-operative requirements. Liaise with theatres, wards and clinical teams to ensure planned procedures are appropriately scheduled and relevant teams are informed. Act as a sensitive, professional and accessible point of contact for patients and their relatives, responding to enquiries and providing appropriate non-clinical information. Communicate appointment, investigation and admission details clearly and promptly, arranging interpreting or transport support when required. Manage cancellations, reschedule appointments and take appropriate action following patients who do not attend. Handle confidential and sensitive patient information in accordance with Information Governance and Trust requirements. Provide cross-cover to colleagues and contribute to service improvement, pathway development and effective multidisciplinary working. Undertake other administrative duties appropriate to the role, as directed by the Patient Pathway Coordinator or Patient Pathway Manager.
Person Specification
Ability to work effectively as part of a multidisciplinary team. Essential
2 years
Desirable
2 years
Previous experience within the NHS or another healthcare setting. Essential
2 years
Desirable
2 years
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Royal Berkshire Hospital - Maternity Block
Craven Road
Reading
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)