About this role
Job summary
Are you a warm, friendly and approachable person who understands the impact of what you do?
Are you excited about? being part of a very friendly and dynamic team?
We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.
You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team
You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.
Previous experience in a healthcare setting would be an advantage however not essential as full training ?will be provided, we encourage applications from all backgrounds.
Make this your golden opportunity for an interesting and rewarding career in the NHS.
Main duties of the job
The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.
UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.
The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.
Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description Job responsibilities
To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner on reception
Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
Receive and open incoming post for your core service taking appropriate action as necessary.
Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
Highlight areas for improvement and action in agreement with Administration Manager , implement changes where appropriate.
Appointment Management In keeping with agreed departmental and team performance standards, be responsible for the following:
Ensuring effective and efficient completion of the appointment process for your core service.
Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
Ensure 100% compliance with DNA procedure, notifying the Administration Manager of any trends and, where appropriate, make suggestions for improvements.
Person Specification
Qualifications Essential
Educated to GCSE including grades A-C in Maths and English IT knowledge and experience of using multiple IT systems
Desirable
Experience in Microsoft Excel packages including Word & Excel
Experience Essential
Previous clerical/admin experience The ability to interact with others and work in a team Experiance in taking/making telephone calls in a busy office environment
Desirable
Understanding of the Radiology systems (CRIS, PATIENT CENTRE) Familiar with medical terminology
Communication and relationship Essential
Excellent verbal and written communications skills. Can multi task and use own initiative
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)