About this role
Job summary
West Moors Village Surgery
Lead Receptionist
Are you experienced in a supervisor role and ready to take the next step? If so, we are looking for a Lead Receptionist to guide our kind, hardworking and sometimes a little mad team through the daily responsibilities of being a GP receptionist.
Previous experience within a GP practice &/or supervisory role is essential. You should be robust enough to thrive in this crazy busy environment, be prepared to step in where needed, deal with unhappy patients, have excellent customer care skills and a keen eye for detail and accuracy.
Candidates will have IT and keyboard skills and must be able to work under pressure and demonstrate exceptional team working skills.
Flexibility to cover for holidays and sickness is essential.
Hours that are required and are non-negotiable
Monday 7.30am 1.00
Tuesday 7.30am -1.00
Wednesday 8.00am-5pm 1 hour for lunch
Thursday 8.00am 5.30pm 1 hour for lunch
If you have a sense of humour, have a professional attitude, can be flexible and are committed to working with our fun and hardworking team, you will fit in well and we would love to hear from you.
Hourly rate will start at £14.00 and reviewed on successful completion of a 6-month probation period.
Please do not delay applying for this vacancy as interviews will be held prior to the closing date if suitable applications are received, we reserve the right to close the advert early.
Main duties of the job
The role of Lead Receptionist is to provide a point of contact for patients and act as a focal point of communication between Patients Doctors and other medical staff -. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
About us
West Moors Village Surgery is in the heart of the community providing healthcare to 5400 patients. We are a training practice and we like to empower our workforce, supporting you to develop to your fullest potential, as well as partnering with patients to take shared responsibility for their healthcare.
Job description Job responsibilities
The post-holder is a Lead Receptionist.
To be responsible for the leadership and supervision of a team of receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the organisation.
To support the management team in promoting Equality, Diversity and Inclusion, Safety Health, Environment and Fire, quality and continuous improvement, confidentiality, collaborative work, service delivery, learning and development and carry out other duties as directed by the management team.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
To act as the lead for the central point of contact for patients and be responsible for coordinating the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
In addition, the post-holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
The post-holder will be an integral part of the general practice team.
Person Specification
Experience Essential
Experience in customer service and dealing with the General Public
Desirable
Reception experience
Skills Essential
Good Interpersonal skills An understanding and calm persona. Patience
Desirable
Basic IT Skills a knowledge of Systm One
Qualifications Essential
GCSE in English and Maths
Desirable
Computer Skills Knowledge of Word and Excel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Moors Village Surgery
Address Vernon House
165 Station Road
West Moors
Dorset
BH22 0JB
United Kingdom
Employer's website https://wmgp.org.uk/ (Opens in a new tab)