About this role
Job summary
The post holder leads on contracts assurance, governance, performance management and compliance within Capital, Estates and Facilities Directorate. The role provides specialist advice to senior managers on estates and facilities contracts performance, risk management and governance frameworks. They will work closely with Technical and operational colleagues to provide meaningful insight from performance data, helping identify variation, drive improvement, and enhance quality of Estates Contracts across the organisation. The postholder will also support contractual performance monitoring, assurance processes, and service development.They will also support the development and monitoring of internal and external KPIs, identify underperformance, support resolution processes, and contribute to continuous improvement across services. The role includes coordinating contract meetings with key service providers, service-level agreements (SLAs), and procurement oversight, with responsibility for ensuring compliance with NHS governance standards
Main duties of the job
The post holder will lead on contracts assurance, governance, performance management and compliance across the Capital Estates and Facilities Directorate. You will work closely with operational, technical and corporate colleagues to provide strategic oversight of contracts performance, compliance monitoring, risk management and assurance frameworks and report to the Senior Manager for Compliance and Technical Assurance.
You will:
Lead operational contract management and supplier performance monitoring, ensuring key contractors deliver services in line with contractual requirements and agreed KPIs. Develop and maintain governance, assurance and reporting frameworks that provide meaningful performance insight and support informed decision-making. Lead the development of performance dashboards, compliance reports and assurance systems across Estates and Facilities services. Act as the Directorate lead for assurance reporting relating to PAM, ERIC, PLACE, CQC and statutory compliance requirements. Provide specialist advice on contract governance, procurement, financial performance, risk management and service improvement. Lead assurance reviews, compliance audits and supplier performance evaluations, identifying opportunities for service enhancement and operational efficiencies. Support procurement and tender processes, contract renewals, commercial reviews and strategic planning across the Directorate.
About us
South London and Maudsley NHS Foundation Trust provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.The Trust employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Job description Job responsibilities
Lead on operational contract management, ensuring third-party suppliers (e.g., Ascom, maintenance providers, estates contractors) deliver services in line with performance standards.Responsible for operational contract management of key service providers (e.g., Ascom, maintenance contracts, and digital systems), ensuring high-quality service delivery.Lead on the development of and maintenance of Standard Operating Procedures (SOPs), participate in audits, and promote staff training.Maintain the contract register and ensure key milestones (renewals, break clauses, KPIs) are tracked and acted upon.Coordinate routine performance reviews with suppliers against SLAs, capturing actions, risks and improvement plans.Contribute to directorate planning cycles and strategic decision making by providing expert advice on contract performance, risks and future service requirementsCollate and benchmark pricing where appropriate and escalate commercial risks promptly.Support preparation of tender documentation and evaluation, working with Procurement; participate as a panel member as required.
Please see Job description
Person Specification
Qualifications Essential
Degree in Estates Management, Facilities Management, Building Surveying, Engineering, Business Management, Contract Management, or related discipline. (A) Evidence of continuing professional development. (A, I) Advanced Microsoft Excel and reporting skills (A)
Desirable
Postgraduate qualification, specialist management qualification, or equivalent experience in Estates, Facilities, Procurement, Contract Management or Governance (A) Project management (e.g., PRINCE2) and/or CIPS Level 4 or equivalent (A) Evidence of continuing professional development (CPD) (A) IOSH Managing Safely or NEBOSH (A) Membership of relevant professional body (A)
Experience Essential
Substantial experience of operational contract management including KPIs/SLAs, supplier meetings and performance improvement. (A, I) Experience of monitoring budgets, invoice/PO workflows and supporting financial forecasting. (A, I) Experience producing performance dashboards, reports and audit evidence (A, I)
Desirable
Experience in NHS Estates & Facilities or similar regulated environment; familiarity with CAFM/contract systems. (A, I) o Understanding of NHS estates and facilities business operations, (A, I)
Knowledge And Skills Essential
Working knowledge of NHS procurement/SFIs or equivalent public sector rules. (A, I) Strong analytical skills; able to interpret data and present clear insights and recommendations. (A, I) Excellent stakeholder engagement, influencing and written communication (A, I) o Ability to plan and organise a range of activities, balance competing priorities and meet deadlines (A, I)
Desirable
Awareness of sustainability/Green Plan expectations in Estates & Facilities. (A, I)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address Maudsley Hospital
Maudsley Hospital, Denmark Hill, Camberwell, SE5 8AZ
London
SE5 8AZ
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)