About this role
Job summary
We are looking for an enthusiastic and patient-focused Receptionist/Care Navigator to join our busy and supportive practice, helping to deliver excellent care to over 23,000 patients.
This full-time role is ideal for someone who enjoys helping people, works well both independently and as part of a team, and remains calm and professional in a fast-paced environment. You'll be supported by our Reception Manager, and a welcoming team of experienced colleagues.
We're looking for someone who is adaptable, organised, confident using technology, and eager to contribute to a positive patient experience.
Working Hours
8:00am - 4:00pm10:30am - 6:30pmOccasional annual leave cover:
1:00pm - 9:00pm (Monday or Tuesday on a shared team rota)If you're looking for a rewarding role where you'll be valued, supported, and able to make a real difference every day, we'd love to hear from you.
Main duties of the job
Front of house duties which include checking patients in for their appointments, face to face queries from patients, ushering and signposting visitors attending on site, maintaining waiting room and front desk cleanliness, stocking up.
Back office responsibilities include answering phones, alongside our GPs dealing with online triage and navigating appropriate care, task inbox management, checking emails, supporting the referrals management process, scanning and opening post, administeringmedical records requests, prescription management and other duties that may be necessary to support the needs of the practice.
Ensuring you are up to date with mandatory and online training and attending online or face to face workshops that is relevant to your post as deemed necessary by the practice manager.
About us
We are a large practice of over 50 staff members with a good and equal mix of clinical and non-clinical staff.
You will receive one to one training the moment you join our team and a comprehensive induction. You will be enrolled automatically onto the generous NHS Pension scheme, and will be part of a team who prides itself in being one of the best providers of cares in our area.
Job description Job responsibilities
There is a detailed job description attached to this ad. Please refer to the document for further details.
Person Specification
Experience Essential
Experience working in a busy setting Experience working in a team Able to remain calm and work under pressure Able to communicate effectively Able to use own initiative IT literate especially in Microsoft applications
Desirable
Experience of working in a GP Practice Experience of working in a healthcare setting Experience of working with vulnerable patients
Qualifications Essential
There is a detailed person specification attached to this ad. Please refer to the document for further details.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Heathbridge Practice
Address 125 Upper Richmond Road
London
SW15 2TL
United Kingdom
Employer's website https://www.heathbridgepractice.co.uk (Opens in a new tab)