About this role
Job summary
An exciting opportunity has arisen to join Chastleton Medical Group in a newly developed role that combines Reception and Data Administration duties.
This is a varied and rewarding position, offering the successful candidate the opportunity to work across both departments, supporting the delivery of high-quality patient care and ensuring the maintenance of accurate clinical records.
The role will involve direct patient contact through reception duties alongside administrative and data quality responsibilities, making it ideal for someone who enjoys a mixture of customer service, administration, and healthcare data management.
The successful candidate will be flexible, organised, and motivated, with the ability to work independently and as part of a team in a busy General Practice environment. This role offers excellent development opportunities and exposure to multiple areas of primary care operations.
Main duties of the job
Reception Responsibilities
Deal with patient enquiries both face-to-face and over the telephone. Process requests for repeat prescriptions in accordance with practice procedures. Register new patients and temporary residents. Handle incoming and outgoing correspondence, tasks, and messages. Support clinicians with administrative requests during surgery sessions. Process payments for non-NHS services and reports. Scan, file, and manage incoming documentation. Deal professionally with complaints and patient concerns. Data Responsibilities
Scan and accurately code clinical correspondence into patient records. Summarise patient notes and update electronic records as required. Apply SNOMED coding in accordance with practice protocols. Highlight significant clinical information requiring GP review. Assist with maintaining high-quality and accurate patient records. Assist with audits and data quality improvement projects. Ensure all patient information is handled confidentially and in compliance with GDPR. General Responsibilities
Maintain confidentiality at all times. Use SystmOne and other practice systems efficiently and accurately. Provide cover within both Reception and Data teams when required. Contribute positively to team working and service improvement initiatives. Undertake any other reasonable duties appropriate to the role.
About us
Chastleton Medical Group is a well-established, forward-thinking GP practice serving approximately 10,500 patients in the heart of Durham City. We are a paperless SystmOne practice with an excellent reputation for patient care, strong performance, and a supportive team culture.
This newly created role offers an exciting opportunity to gain experience across both Reception and Data Administration functions, providing variety, development opportunities, and the chance to play a key role in supporting patient services across the practice.
Job description Job responsibilities
This is a varied and rewarding position, offering the successful candidate the opportunity to work across both departments, supporting the delivery of high-quality patient care and ensuring the maintenance of accurate clinical records.
The role will involve direct patient contact through reception duties alongside administrative and data quality responsibilities, making it ideal for someone who enjoys a mixture of customer service, administration, and healthcare data management.
Person Specification
Skills Essential
Excellent verbal and written communication skills. Strong attention to detail. Ability to prioritise workload and meet deadlines. Good organisational skills. Ability to work accurately under pressure. Professional telephone manner. Strong team-working skills.
Qualifications Essential
Good standard of education. GCSE English and Mathematics Grade 4 or C or above or equivalent.
Personal Qualities Essential
Friendly, approachable, and professional. Flexible and adaptable. Self-motivated and reliable. Able to use initiative. Committed to delivering excellent patient care. Enthusiastic about learning new skills across multiple departments.
Experience Essential
Experience working with the public in a customer-facing environment. Experience of administrative work. Good IT and computer skills. Experience managing confidential information.
Desirable
Experience working within General Practice or the NHS. Knowledge of SystmOne. Knowledge of SNOMED coding. Experience in medical records administration. Understanding of GP practice processes and procedures.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chastleton Medical Group
Address Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
United Kingdom
Employer's website https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)