About this role
Job summary
University Hospitals Birmingham NHS Foundation Trust use third party Homecare Providers to deliver hospital prescribed medications and associated care direct to patients' homes.
We are looking for a reliable, self-motivated and enthusiastic applicant to join our office based team who act as the central point of contact between Homecare Providers and clinical teams across the entire Trust.
Working with a wide variety of stakeholders we facilitate the flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services.
In this role you will be required to assist clinical teams with their queries and ensure that all expenditure on Homecare Medicines Services is complaint with the Trusts Standing Financial Instructions.
Prior experience working in a Homecare Team is desirable, but not essential. The ideal candidate must have experience working in an office based environment, be I.T. literate, willing to learn and be able to combine speed with attention to detail.
The position is based in the Heritage Building at the Queen Elizabeth Hospital, but occasional travel to other sites may be required.
Main duties of the job
The post holder will assist in the day-to-day running of the Homecare Hub:
*Liaising with clinical teams to ensure Homecare prescriptions are made available in a timely manner.
*Raising purchase orders for Homecare prescriptions.
*Sending prescriptions to homecare providers.
*Receipting orders and clearing invoices for payment.
*Monitoring the shared e-mail inbox and responding to e-mails.
*Maintaining accurate and up to date records.
*Answering the phone and resolving/escalating queries as appropriate.
*Assisting in the investigation and resolution of complaints and incidents.
*Respecting and maintaining patient confidentiality at all times.
*Providing general administrative support to the department
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*GCSEs - English and Maths (minimum Grade C) or equivalent experience
Experience Essential
*Experience working in an office environment. *Patient focused customer care experience. *Full understanding of Information Governance and Patient Confidentiality. *Understanding of stock control systems. *Knowledge of code of practice/customer care
Desirable
*Experience of working in a Homecare service environment. *Medicines stock control systems. *Knowledge of Homecare Service provision.
Additional Criteria Essential
*Excellent Customer Care skills. *Excellent Communication skills -- verbal, written and electronic. *Professional telephone skills / manner. *Good numeracy skills. *Demonstrates ability to maintain speed and accuracy of data entry under pressure. *Demonstrates ability to work to set procedures. *Ability to prioritise workload. *Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary. *Able to maintain confidentiality of information. *Demonstrates ability to prioritise and organise daily tasks using own initiative.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)