About this role
Job summary
This Band 4 role supports Private Patient Services by ensuring private and non-NHS patient activity is billed accurately and promptly, helping the Trust recover income that can be reinvested into NHS services. The post focuses on reviewing records, applying tariffs and contractual rules, resolving billing queries, and supporting cash collection, rather than accounting or financial reporting.
Main duties of the job
The role involves producing accurate invoices for private and non-NHS patient activity, aligning the clinical records with the tariffs and contractual rules before invoicing. You will also be involved in investigating discrepancies and helping to resolve billing and payment queries with patients, insurers and internal teams. It also includes maintaining accurate records, supporting credit control and debt recovery where required, and acting as a key contact for billing-related queries while contributing to team knowledge and process support.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description Job responsibilities MAIN TASKS AND RESPONSIBILITIES:
Review clinical records and supporting documentation to identify chargeable private patient activity accurately and comprehensively.
Apply insurer contracts, self-pay tariffs and agreed pricing schedules to prepare complete and accurate invoices.
Ensure that all documentation required to support billing is obtained and verified, including authorisations, undertakings to pay, deposits and accurate patient information.
Undertake invoicing activity within agreed timescales to support prompt income recovery and minimise delays in billing.
Use Compucare, spreadsheets and other relevant systems to validate information and support accurate invoice generation.
Cash collection: Communicate professionally with patients, insurers and internal stakeholders to issue invoices, respond to queries and support timely receipt of payment.
Support cash collection activity through the timely follow-up of outstanding invoices and investigation of non-payment.
Use clear and effective written and verbal communication to support resolution of payment issues and maintain constructive working relationships.
Contribute to credit control processes, including liaison with debt collection agencies where appropriate and in accordance with departmental procedures.
Provide clear explanations of invoice requirements, payment processes and relevant financial procedures to non-finance contacts.
Other Provide support with associated finance and administrative duties, including professional fees and other tasks allocated by the Team Leader.
Assist with relevant month-end activity and other routine reporting processes relating to private patient billing and cash collection.
Manage and prioritise workload effectively, including identifying urgent cases for invoicing and supporting delivery of team objectives.
Person Specification
Interview face to face Essential
Experience of working in an administrative or operational role Experience of working with data, spreadsheets or computer systems Experience of handling queries and providing customer-focused service
Desirable
Experience within the NHS or healthcare environment Experience of invoicing, billing, or credit control processes Experience working with multiple stakeholders, including external organisations Experience of working with Electronic Patient Records
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address Unipart House
Garsington Road
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)