About this role
Job summary
An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary.
With demand on our services at an all time high the role our department provides has never been more critical.
We will give you:
The chance to make a difference to people in our local communities
A mix of both office and home on a rota basis once training is complete
A range of Monday to Friday daytime shifts
Career development opportunities
Main duties of the job
As a Booking & Scheduling Assistant your main duties will cover:
Receiving and processing patient referrals Booking and changing appointments for patients either via a phone call, a text message, or an email Answering and signposting general enquiries from patients calling our appointments line
To do this we need you to:
Be confident using a computer and Microsoft Office Have an excellent telephone manner Be able to communicate effectively Strive to give our patients an excellent customer service Be enthusiastic, confident, and committe
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
Numeracy and literacy qualifications (at least A-C)
Desirable
NVQ2 or equivalent clerical qualification EDCL or Computer skills qualification
Knowledga & Experience Essential
Experience of working in a Team Experience of working in a customer care environment Experience of time management/working to deadlines
Desirable
Patient administration background Previous NHS experience Previous Administration Experience Previous customer service experience Call centre experience Knowledge of Patient Centre
Skills Essential
Maintain Confidentiality Keyboard skills Strong communication skills Ability to adapt to change Able to demonstrate the Trust Values Able to work in a high-pressure environment Computer skills including Microsoft Office
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Rochdale Infirmary
Whitehall Street
Rochdale
OL12 0NB
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)