About this role
Job summary
We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistance and high-quality care to patients, clinicians and to their colleagues.
Main duties of the job
The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.
About us
Development and staff wellbeing
Your growth and happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job description Job responsibilities
*Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
GCSE or equivalent in English and Maths, grades A-C A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience Customer services qualification via an Apprenticeship
Desirable
Computer Literacy Course5
Experience Essential
Use of full range of IT systems and patient data systems. Scheduling management; e.g. appointment / clinic booking Work within a healthcare setting
Desirable
Complaints handling NHS work experience
Skills Essential
Accurate data entry, typing and checking skills Ability to produce letters / reports using Word and Excel Excellent interpersonal skills Ability to plan, prioritise and delegate workload Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Ability to initiate & co-ordinate change to own working practices
Knowledge Essential
Good knowledge of speciality specific patient pathways Understanding of patient priorities and performance targets related to appointments and waiting times Thorough knowledge of healthcare administrative systems and processes
Desirable
Understanding of Primary Care, GP and community services Basic knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)