About this role
Job summary
We are seeking a highly motivated and enthusiastic Pharmacy Technician with exceptional attention to detail to join our Primary Care Medicines Optimisation Pharmacy Team. This is an exciting opportunity for an individual who is passionate about delivering high-quality patient care, committed to improving medicines optimisation, and eager to contribute to the continued development of pharmacy services within primary care.
The successful candidate will possess excellent communication and interpersonal skills, strong organisational abilities, and the initiative to work independently while contributing effectively as part of a multidisciplinary team. A proactive approach and a commitment to innovation will be key, as the role offers the opportunity to help shape and advance the contribution of pharmacy technicians within primary care services.
As part of the Medicines Optimisation Pharmacy Team, you will play a key role in supporting the delivery of the Health Board's strategic workplan. This will involve analysing prescribing data, contributing to service improvement initiatives, developing and reviewing standard operating procedures, and working collaboratively with a wide range of stakeholders to ensure the safe, effective, and efficient use of medicines across primary care settings.
Main duties of the job
Key Responsibilities
Support the delivery of Health Board prescribing and medicines optimisation priorities across GP practices. Work collaboratively with practice staff, community pharmacies, patients, carers, and other healthcare professionals to implement agreed initiatives. Contribute to the planning and delivery of medicines management education and training for pharmacy professionals, healthcare professionals, and support staff. Promote best practice and support workforce development to improve patient care and outcomes. Communicate effectively with patients, carers, colleagues, and multidisciplinary teams, adapting your approach to suit different audiences and settings. Present complex medicines-related information in a clear, accurate, and accessible manner. Support patients and carers to make informed decisions about their care and medicines. Act as an authorised witness for the destruction and disposal of controlled drugs, ensuring compliance with legislation, governance requirements, and organisational policies. Work independently with minimal supervision, taking responsibility for assigned work programmes and projects. Manage competing priorities effectively, meet deadlines, and use initiative to identify and resolve issues that support service objectives.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Key Responsibilities
Support the Delivery of the Health Board WorkplanWork collaboratively within the Medicines Optimisation Pharmacy Team to support the implementation of the Health Board's prescribing and medicines optimisation priorities across GP practices. You will develop and maintain effective working relationships with practice staff, community pharmacies, and other healthcare professionals to ensure initiatives are delivered efficiently and consistently.
2.Contribute to Education and Training
Assist in the planning and delivery of pharmaceutical education and training relating to medicines management. This will include supporting the development of pre-registration pharmacy technicians, trainee pharmacists, healthcare professionals, and non-registered staff, helping to promote best practice and enhance patient outcomes.
3. Provide Effective Communication and Stakeholder Engagement
Demonstrate excellent communication skills and the ability to engage confidently with a diverse range of individuals, including patients, carers, colleagues, and multidisciplinary professional groups. You will be required to build and maintain strong working relationships, communicate complex information in a clear and accessible manner, and adapt your approach to meet the needs of different audiences, circumstances, and care settings. A key aspect of the role is ensuring that patients and carers are actively involved, informed, and supported in decisions relating to their care and medicines
4. Support Controlled Drug Governance
Act as an authorised witness for the destruction and safe disposal of controlled drugs across community pharmacies, GP practices, and secondary care sites, ensuring compliance with relevant legislation, governance standards, and organisational policies.
5. Work Autonomously and Manage Priorities Effectively
Take ownership of assigned responsibilities, working independently with minimal supervision while maintaining high standards of accuracy and professionalism. You will be expected to manage competing priorities, meet deadlines, and demonstrate initiative in identifying and resolving issues that support the delivery of service objectives.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04/11/2026.
Person Specification
Qualifications and Knowledge Essential
Level 4 Certificate of Higher Education in Pharmacy Technician Practice or NVQ 3 and BTEC or equivalent in pharmaceutical science Registered Pharmaceutical Technician with the General Pharmaceutical Council (GPhC). Working knowledge of current medicines. Knowledge of pharmaceutical technical procedures acquired through training
Desirable
Clinical supervisor for the higher education in pharmacy technician practice Medicines management accreditation or equivalent experience
Experience Essential
Post qualification experience in relevant area of practice to degree level Extensive experience of training staff of different grades
Desirable
Experience of working in a primary care environment
Other Essential
Must be able to travel between sites in a timely way
Desirable
Welsh Speaker (Level 1)
Skills Essential
Computer literate, competent in all Microsoft programs Report writing skills and ability to manipulate data in spreadsheets General understanding of Primary care and prescribing issues Ability to write clearly and present clear and accurate reports Methodical approach - attention to detail in the compiling and verification of data Ability to prioritise and work to deadlines Ability to communicate effectively with staff and patients Ability to present information to various groups Professional, reliable, and enthusiastic Ability to work on own initiative as well as part of a team Good communication skills, both written and oral, presentation and interpersonal skills Ability to develop and sustain good working relationships with all healthcare professionals Ability to concentrate for long periods of time and change patients' medication records with no margin for error
Desirable
Knowledge of GP computer systems Experience of interpreting and handling data (e.g., CASPA) Experience in dealing with patients and members of the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Hywel Dda University Health Board
Address The Conference Centre, Withybush General Hospital
Fishguard Road
Haverfordwest
SA61 2PZ
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)