About this role
Job summary
We are looking for an enthusiastic, compassionate and organised Care Navigator to join our primary care team with additional responsibilities.
As a Care Navigator, you will play an important role in supporting patients to access the right services and care at the right time. You will work closely with the wider practice team, helping patients navigate health, wellbeing and community services while providing a welcoming and supportive experience.
About the role
30 - 37 hours per week 4 or 5 days per week, Monday to Friday Working hours are flexible and allocated by rota between 7:45am and 6:45pm Supporting patients to access appropriate health, social and community services Working collaboratively with GPs, clinicians and the wider primary care team Providing information, signposting and support to patients Helping to improve patient access and experience About you
We are looking for someone who:
Has excellent communication and interpersonal skills Is compassionate, approachable and patient-focused Is organised and able to manage a varied workload Can work confidently as part of a multidisciplinary team Is comfortable supporting people with a range of needs Has a positive, proactive and flexible approachHas some leader experience - being able to support peers with simple questions and queries.
Previous experience in primary care, health, social care, community services or a similar role would be desirable.
Main duties of the job
MAIN RESPONSIBILITIES
Able to support other members of the reception team with general queries and being a point of contact Dealing with some patient complaints. Staff reception rota preparation Greeting our patients when they arrive and assisting with enquiries and check ins Dealing with our telephone lines to assist our patients with queries and appointment bookings Managing our new Rapid Health safe triage system by care navigating patients to the most appropriate appointment or service. Managing emails and website enquiries Processing prescription requests Daily administrative tasks
About us
Longlevens Surgery is a training practice based on the outskirts of Gloucester. We aim to give our patients the very best service we can and as part of that team you will help us to do that.
Our GP Patient survey is encouraging in a challenging environment within the NHS.
Benefits:
Staff social events NHS pension Cycle to work scheme Health & wellbeing programme Sick payInterviews will be held on Thursday 29th October
Job description Job responsibilities
We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.
We will be looking for:
Excellent customer service skills and telephone manner
Strong organisational skills and effective multi-tasking
Confident IT skills
A genuine passion for people's welfare with a kind and friendly disposition
A proactive and quick learner
Excellent communication skills
Ability to support other team members and be a point of contact for queries and questions
Being able to prepare the Staff rota in a timely manner
Dealing with low level complaints/patient queries (associated with Reception/appointment matters)
Person Specification
Experience Essential
Working within a GP Surgery is preferable and confident on the telephone are pre requisites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Longlevens Surgery
Address 19B Church Road
Longlevens
Gloucester
GL2 0AJ
United Kingdom
Employer's website https://www.longlevens-surgery.nhs.uk/ (Opens in a new tab)