About this role
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner including SystmOne tasks and emails
Complete and log the daily fridge temperature and monthly data logging on TeamNet
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
Sleights and Sandsend Medical Practice is a General Medical Services Practice, located near Whitby, North Yorkshire. It has a current list size of 5,200 patients.
The Practice provides services to residents of Sleights, Whitby and the surrounding villages. It has a branch surgery at Sandsend, approximately 5 miles from the main Surgery in Sleights, along the coast. Both surgeries are purpose built, have a dispensary and parking. The Sleights Surgery is owned by the Partners and the branch surgery has a long term lease. The Practice dispenses to 65% of patients.
The Practice has a dedicated team which works together to deliver high quality, accessible care within a supportive, friendly learning environment. The GP Partners and salaried GPs work part-time as we value a healthy work / home balance.
Job description Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients' healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner including SystmOne tasks and emails
Complete and log the daily fridge temperature and monthly data logging on TeamNet
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Experience Essential
Experience of working with the general public
Desirable
Experience of administrative duties Experience of working in a health care setting
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
Use of a clinical computer system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sleights and Sandsend Medical Practice
Address Iburndale Lane
Sleights
Whitby
North Yorkshire
YO22 5DP
United Kingdom
Employer's website http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)