About this role
Job summary
As the Patient Data Access Co-ordinator you will be responsible for providing a comprehensive and efficient patient data access service for the Imaging department, ensuring that applications and queries are dealt with in an efficient manner and in accordance with GDPR and local guidelines.
You will also be responsible for maintaining and monitoring the departmental spreadsheets and ensuring quality and customer care standards are met.
You will need to have excellent communication skills and be able to liaise with patients and Solicitors as well as internal departments such as Health Records, PALS and the Legal team.
You will be required to have knowledge of Microsoft packages including Outlook and Excel
Main duties of the job
To act as the first point of contact for patients and/or their representatives and Solicitors seeking images and results of previous scans. Manage the process of imaging patient data access requests against the GDPR guidelines and internal targets. Comply with GDPR guidelines at all times to ensure patient confidentiality is maintained. Provide service users with appropriate information relating to the process of obtaining their images electronically or on CD. Organise and maintain an accurate and secure filing system, in both paper and electronic forms where appropriate. Ensure all telephone calls and emails are responded to within a timely manner and handled with tact and diplomacy. Competently use IT and keyboard skills continuously throughout the day. Ability to work in a busy environment with constant interruptions
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education Essential
NVQ Level 2 or Equivalent knowledge/Experience English Language
Desirable
Medical Terminology
Experience Essential
Practical experience of PC and Database knowledge Experience of systems, maintenance and support within the clinical environment Experience of problem management
Desirable
Previous experience in an NHS Trust of an equivalent size
Skills Essential
Knowledge of basic Windows-based image manipulation software, image file formats and compression software. Excellent knowledge of the GDPR and Patient confidentiality Knowledge of MS Excel Ability to organise and prioritise own workload Understanding of data protection act and issues relating to clinical data
Desirable
Knowledge of DICOM, HL7, Windows Operating Systems Have a comprehensive knowledge of RIS and PACS technology and where these technologies fit in a Radiology Department Risk Assessment skills Work as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Hammersmith Hospital
London
W12 0HS
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)