About this role
Job summary An exciting opportunity has arisen for a highly organised and proactive Senior Administrator/Personal Assistant to join the Community Dental Service. This is a 12-month fixed-term post. The post holder will provide comprehensive administrative, secretarial and personal assistant support to the Clinical Director, Consultants within the Special Care Dental Service and Paediatric Dental Service, and other members of the Dental Leadership Team. Working as part of a busy and dynamic service, the post holder will be responsible for managing complex diaries, coordinating meetings, preparing agendas and minutes, handling confidential correspondence, and supporting the day-to-day operational requirements of the leadership team. The role requires excellent organisational skills, attention to detail, and the ability to prioritise competing demands while maintaining a high standard of professionalism and confidentiality. This is an excellent opportunity for an experienced administrator or PA who enjoys working in a fast-paced NHS environment and supporting senior clinical leaders to deliver safe, effective and high-quality patient care.
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
Provide comprehensive administrative and personal assistant support to the Clinical Director, Consultants within the Special Care and Paediatric Dental Services, and members of the Dental Leadership Team. Manage complex diaries and arrange meetings.
Organise and service meetings, including preparing and distributing agendas, reports and supporting papers. Take accurate minutes and maintain action logs to support service delivery and governance requirements.
Handling telephone, email and written enquiries professionally and efficiently. Resolve queries where appropriate and escalate issues as required.
Prepare, draft and distribute correspondence, reports, presentations and other documentation, ensuring high standards of accuracy, confidentiality and professionalism.
Support service improvement projects, recruitment processes, audits, training activities and quality improvement initiatives. Assist with the collection, collation and presentation of service information and performance data.
Work independently to prioritise a varied workload, manage competing demands and meet deadlines. Provide cross-cover for administrative colleagues within the administration team.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
For full details of the duties and criteria of the role please refer to the job description and person specification attached
Person Specification
Experience Essential
Arranging meetings, agendas and minute taking experience Significant recent Administrative/Secretarial experience Supervision/management of staff.
Desirable
Previous relevant NHS experience
Knowledge Essential
Knowledge of a wide range of administrative and secretarial procedures and systems. Extensive knowledge of Microsoft Packages. Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications Essential
Educated to vocational level 3 in Business Administration OR equivalent qualification and/or experience
Skills & Abilities Essential
Manages own workload and able to work independently as well as part of a team Ability to communicate clearly and effectively in English in both verbal and written formats. Ability to deal with non-routine issues such as problem-solving for an area of work or develop alternative or additional procedures. Advanced keyboard skills - Touch Typing, Audio Typing and Minute taking. Numerate, Accuracy and attention to detail. Good organisational skills. Able to demonstrate the ability to use initiative effectively.
Additional Criteria Essential
Willingness to commit to continuing professional development. Professional manner as a representative of the Trust. Tact and discretion for dealing with confidential information Ability to meet the travel requirements of the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Moor Street Clinic
7 Moor Street
Worcester
WR1 3DB
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)