About this role
Job summary
Unity Healthcare is looking for an exceptional practice manager to join a progressive, multi-site organisation that is transforming how care is delivered for our communities. Working alongside an established senior leadership team, and supported by Suffolk GP Federation, you will play a key role in delivering operational excellence, leading teams and driving innovation across our services.
Following the successful creation of the Unity Healthcare Hub, and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future.As part of Suffolk GP Federation, Unity benefits from specialist support in HR, finance, quality, estates and payroll, giving the practice manager the backing to focus on effective leadership, performance and improvement.
This is a full-time role of 37.5 hours per week, Monday - Friday, based across all Unity sites.
Main duties of the job
Lead non-clinical operations across our multi-site practice. Support the delivery of safe, effective and responsive patient services within budget. Develop and lead teams, creating a positive, accountable and high-performing culture. Work with clinical and operational leaders to improve quality, performance and patient experience. Embed transformation and service-improvement initiatives across Unity. Build strong relationships with patients, the PPG, the PCN, the federation and wider system partners.
About us
Why join Unity Healthcare?
Help shape a modern, innovative model of primary care. Join an organisation investing in leadership, workforce development and technology. Work with supportive teams committed to excellent patient care and staff wellbeing. Benefit from the wider expertise and infrastructure of Suffolk GP Federation. What we offer:
Flexible working Competitive salary with annual benchmarking 27 days annual leave plus bank holidays, rising with service Training and leadership-development opportunities Cycle to Work Scheme Death in Service benefit Blue Light Card employer Supportive, visible leadership team Our values: Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Experience of leading operations in general practice or a comparable healthcare setting. Strong people-management and leadership skills across teams, sites or disciplines. A track record of delivering change, new services or service improvement. Confidence using operational and performance data to identify issues and improve delivery. Excellent written, verbal and stakeholder-engagement skills. An understanding of workforce, financial, quality and regulatory requirements in general practice. A commitment to learning and professional development. A relevant leadership, management or primary-care qualification is desirable. The ability to travel between all Unity sites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Norton Road
Haverhill
Suffolk
CB9 8LU
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)