About this role
Job summary
Wigton Group Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role with our expanding busy patient services team. An exciting opportunity for a primary care medical receptionist/Care Navigator, with training and development offered in NHS care navigation.
The post will be for 30 hours a week. You will work to a rota between the hours of 7.45am and 6.45pm.
Main duties of the job
This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.
About us
We are a busy practice with a commitment to training and developing both the clinical and non-clinical team. We are based in Cumbria and offer care to over 9200 patients. We operate the EMIS clinical system. This position would especially suit an applicant with previous experience in a care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication and problem solving skills, compassion and computer literacy skills are essential.
Job description Job responsibilities
The working pattern for this job includes 1830 finishes. Please only apply if able to work until this time.
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population.
The following are the core responsibilities of the care navigator.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
a.Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b.Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c.Process patient requests for appointments
d.Direct requests for repeat prescription or medication queries to the correct team
e.Initiate contact with and respond to requests from patients, team members and external agencies
f.Enter SNOMED CT code data on EMIS
g.Photocopy / scan documentation as required
h.Data entry of new and temporary registrations and relevant patient information as required
i.Input data into the patients healthcare records as necessary
j.Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k.Manage all queries as necessary in an efficient manner
l.Carry out system searches as requested
m.Maintain a clean, tidy, effective working area at all times
n.Monitor and maintain the reception area and noticeboards
o.Support all clinical staff with general tasks as requested
Please see attached job description for more information.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
Active signposting or Care Navigator training qualification Customer Service qualification - NVQ or equivalent
Experience Essential
Experience of working with the public
Desirable
Experience of working in a primary care environment Experience of working in a healthcare setting
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Good problem solver Clear, polite telephone manner Effective time management Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure
Desirable
Competent in the use of Office and Outlook EMIS user skills
Personal qualities Essential
Polite and confident Flexible and cooperative Motivated Compassionate Problem-solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Ability to work under pressure in stressful situations Able to communicate effectively and understand the needs of the patient
Other requirements Essential
Disclosure Barring Service (DBS) check Occupational health clearance
Desirable
Flexibility to work outside core office hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wigton Group Medical Practice
Address Wigton Medical Centre
South End
Wigton
Cumbria
CA7 9QD
United Kingdom
Employer's website https://www.wigtonmedicalpractice.co.uk/ (Opens in a new tab)