About this role
Job summary
Regents Park Healthcare are looking for a highly professional, comprehensive, effective and efficient Administrator to support the senior managers, clinical staff and patients at our Cambridge Heart Clinic.
Due to contractual arrangements with Cambridge University Hospitals NHS Foundation Trust (CUH), we cannot accept applications from an individual who have held a bank or substantive post at CUH within the past 12 months.
Main duties of the job
The successful candidate will have minimum 2 years administration experience within NHS or other healthcare setting, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.
About us
We provide a safe, friendly and comfortable environment for patients and their families at what we recognise is a vulnerable time in their lives. Our services are designed and delivered to suit the patient, never forgetting that each person is individual and has specific emotional as well as clinical needs.
Cambridge Heart Clinic provides a best-of-both-worlds approach: access to expert care from top UK cardiologists and the very highest standards of patient service, combined with the confidence of being in an NHS hospital with the vast array of specialist equipment and resources often lacking in a private hospital we deliver the highest standards of safety and quality without compromise.
Job description Job responsibilities
JOB TITLE:
Administrator (NHS Band 2 or 3, depending on experience)
REPORTS TO:
Patient Services Manager (PSM)
LOCATION:
Cambridge Heart Clinic, K2 Cardiac Day Unit, Addenbrooke's Hospital, Hills Road, Cambridge, CB2 0QQ
PAY:
£25,198.95-£27,395.94 per year (WTE) - depending on experience.
HOURS:
We can consider both part-time and full-time hours.
Core hours 37.5hrs/week normally, 09:00 17:00 Monday to Friday; however, flexibility may be required to support our services with occasional evening or Saturday working to support clinics. These would be discussed and agreed with you in advance.
KEY RESPONSIBILITIES AND DUTIES:
To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients journey;
To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;
To deal with enquiries face to face, via telephone and email;
To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (i.e., Word, Excel, and PowerPoint);
To provide a front of house reception service, greeting patients and families and providing any required information as necessary.
To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;
To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;
To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals personnel in a pleasant and efficient manner;
To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself.
To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.
BENEFITS:
Additional leave Bereavement leave Company events Company pension Private medical insurance Sick payABILITY TO COMMUTE/RELOCATE:
Reliably commute or plan to relocate before starting work (preferred).
EXPERIENCE:
2 years administrative experience is required.
Person Specification
Skills and Presentation Essential
(E) Reliable (E) Punctual (E) Excellent organisational skills (E) Accuracy and consistency (E) High standard of presentation at all times (E) Customer care skills
Knowledge and Understanding Essential
(E) Excellent spoken and written English (E) Prior experience as an administrator in an office setting (E) Secretarial skills (E) Knowledge of Office applications including Microsoft Word, Excel and Outlook (E) Ability to use a variety of software packages (E) Computer literacy (E) Good numeracy skills (E) Understanding and sensitivity to patients concerns (E) Awareness of patient confidentiality (E) Excellent interpersonal skills
Desirable
(D) Good grasp of medical terminology (D) Prior experience in cardiology (D) Driving licence (D) Knowledge of NHS IT systems (D) Private medical insurance experience
Risk and Responsibility Essential
(E) Ability to maintain patient confidentiality (E) Ability to maintain accurate records at all times
Problem Solving Abilities Essential
(E) Ability to manage correspondence and telephone enquiries (E) Ability to find a solution to problems as they arise (E) Ability to prioritise (E) Consistent and systematic follow-up to all processes
Interpersonal Essential
(E) Excellent and tactful verbal and non-verbal communication skills (E) Friendly and helpful attitude (E) Ability to be a team player (E) Willingness to engage in development appropriate for this role (E) Demonstrate an enthusiastic approach to the role (E) Confidence of working with senior doctors and managers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Regent's Park Healthcare
Address Addenbrookes Hospital Nhs Trust
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.regentsparkhealthcare.com/ (Opens in a new tab)