About this role
Job summary
St Johns House Medical Centre has an exciting opportunity for a new team member to join our established, friendly and dedicated hard working team.
We are a large practice, working from purpose-built modern premises in St Johns. We are looking for a flexible, hard working and reliable person, who enjoys contact with the general public and is able to offer excellent communication and customer service skills.
It is a varied and interesting role, covering medical reception and administrative duties. Ideally you should have experience of working as a receptionist, within a healthcare setting and be educated to GCSE level or equivalent .
However, full training will be given.
The position is for 29 hours (PT) per week with set days and set hours Monday to Friday is detailed below:
Monday: 8:00-17:00
Tuesday: 13:00-17:00
Wednesday: 14:30-18:30
Thursday: 13:00-17:00
Friday: 8:00-17:00
Monday & Friday to include a 30 minute unpaid lunch break.
If you would like an informal discussion about the roles, please contact Practice Manager Deb Gregory on 01905 740006.
Previously applicants need not apply.
Main duties of the job
The role of Medical Receptionist includes answering the telephone, actioning online triage requests and speaking with patients face to face to assist patients with queries. As a practice we use a care navigation system to ensure we guide patients to the correct service at the first contact.
You will work with a team and rotate duties either in the call centre or on the main reception desk.
Daily duties such as: Booking appointments face to face, over the phone or via online triage, including signposting to ensure the patient is booked with the right person, in the right place at the right time.
Receiving and recording requests for home visits, district nurse visits, telephone consultations and taking messages.
Helping to assist with general enquiries.
Answer incoming calls in a timely manner as per practice protocol.
Ensuring everything is set up for the day.
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Full training will be given.
About us
We are a large, friendly, forward thinking team. Our clinical team is made up of doctors, pharmacists, advanced clinical practitioners, practice nurses, pharmacists and health care assistants.
Our administrative team is made up of secretaries, receptionists, read coders and scanners.
We all strive to do the best for our patients and give excellent customer service.
Job description Job responsibilities
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. To have a thorough knowledge of appointment procedures and adapt to changes. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills, ensure that patients requiring urgent medical attention are offered appropriate and timely appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Accept requests for home visits according to practice procedures. Action repeat prescription requests as required and within practice procedures. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts. Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered toEnsure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.
Premises:
Make all necessary preparations to receive patients.Carry out end of day procedures as listed. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Administration Tasks:
To carry out administration tasks as per the receptionists rota.
Person Specification
Experience Essential
Experience of working in a public reception environment Experience of Microsoft Office software Experience of dealing with the public/patients
Desirable
Experience of working in general practice Experience of clinical systems, such as Emis Web, Docman & accuRx Experience of telephone switchboard operation
Qualifications Essential
Educated to GCSE level or equivalent Experience working with the general public Excellent communication skills Strong IT skills Excellent telephone manner A demonstrable commitment to professional development Respond to queries in a courteous, timely and efficient manner via a range of communication methods including text, telephone, letter and email, occasionally face-to-face
Desirable
Experience in Microsoft Office Recognised qualification in customer care
Qualities/Attributes Essential
An understanding, acceptance and adherence of the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate manner Able to work under pressure Able to work in a changing environment Able to use own initiative Flexibility of working hours/able to work at the desired times
Desirable
Car driver, with a clean licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Johns House Medical Centre
Address 299 Bromyard Road
Worcester
WR2 5FB
United Kingdom
Employer's website https://stjohnshousesurgery.com/ (Opens in a new tab)