About this role
Job summary
We are a friendly, busy two-partner GP practice based in Penwortham and are currently looking for a motivated and enthusiastic Care Navigator to join our team.
This is a key front-line role within the practice. As a Care Navigator, you will be the first point of contact for patients and visitors, whether face-to-face, over the telephone, or via online communication. You will play an important role in ensuring patients receive the right care, from the right professional, at the right time, whilst providing a welcoming and professional service at all times.
The successful candidate will be able to project a positive, friendly, and caring image to patients and visitors, demonstrate excellent communication skills, and thrive in a busy environment where no two days are the same.
Main duties of the job
To provide an efficient and courteous reception and administrative service to patients, healthcare professionals, and visitors. The Care Navigator will assist patients in accessing the most appropriate service or clinician, ensuring appointments and enquiries are managed effectively whilst maintaining the highest standards of patient confidentiality and customer care. Previous experience of working in General Practice would be an advantage. The hours will be 16hrs per week, comprising of morning or afternoon shifts to cover surgery opening hours - between 8.00am & 6.30pm, working 3 days per week. Flexibility is a must. There may be a possibility of extra hours in the future, but this is not guaranteed. Applicant must be able to do additional hours to cover staff leave and must be able to work flexible hours.
About us
We at Kingsfold Medical Centre are committed to delivering high-quality, patient-centred care and take pride in providing an accessible, responsive, and compassionate service to our local community.
Our practice is supported by a dedicated multidisciplinary team including GPs, Practice Nurses, Healthcare Assistants, Care Navigators, Receptionists, and Administrative staff. We recognise that every member of the team plays a vital role in delivering excellent patient care and ensuring the smooth day-to-day running of the practice.
We are proud of our positive and supportive working culture. As a busy practice, no two days are the same, and we work together to meet challenges with professionalism, flexibility, and a sense of humour. Teamwork, mutual respect, and open communication are at the heart of everything we do. We aim to create an environment where staff feel valued, supported, and empowered to develop their skills and reach their full potential.
Working at Kingsfold Medical Centre provides the opportunity to make a genuine difference to people's lives while being part of a caring and dedicated team. If you are enthusiastic, motivated, and enjoy working in a fast-paced healthcare environment, we would love to hear from you.
Job description Job responsibilities
The Care Navigator/Receptionist is often the first point of contact for patients and visitors to the practice. The post holder will provide a professional, friendly, and efficient reception and administrative service, ensuring patients are directed to the most appropriate clinician or service and receive excellent customer care at all times.
The role requires excellent communication skills, empathy, discretion, and the ability to work effectively in a busy environment while maintaining confidentiality and professionalism.
Key ResponsibilitiesReception DutiesGreet patients and visitors in a courteous and professional manner.Answer incoming telephone calls promptly and effectively.Manage patient enquiries, both face-to-face and over the telephone.Book, amend, and cancel appointments in line with practice protocols.Support patients in accessing online services and NHS digital resources.Deal with requests for home visits and ensure appropriate action is taken.Care NavigationSignpost patients to the most appropriate clinician, healthcare professional, or external service based on their needs.Explain available services and appointment options to patients.Assist patients in accessing self-care information and community services where appropriate.Ensure urgent clinical concerns are escalated in accordance with practice procedures.Administrative DutiesRegister new patients and update patient demographics.Process repeat prescription requests following practice procedures.Scan and file clinical correspondence accurately.Manage incoming and outgoing post.Action tasks and workflow requests as directed.Maintain accurate patient records using the clinical system.manage and sort accurx triage requests.Communication and TeamworkWork collaboratively with GPs, nurses, administrative staff, and external healthcare professionals.Maintain confidentiality and comply with GDPR and NHS information governance requirements.Contribute to a positive and supportive team environment.Attend team meetings and training sessions as required.
Person Specification
Qualifications Essential
Excellent customer service and communication skills. Good IT skills and ability to learn new systems. Ability to work accurately under pressure. Strong organisational and multitasking abilities. Professional, reliable, and adaptable approach to work. Ability to maintain confidentiality and handle sensitive information.
Desirable
Previous experience in a GP practice, NHS, or healthcare setting. Knowledge of EMIS Web or similar clinical systems. Experience of care navigation or patient signposting. Understanding of NHS services and primary care.
Experience Desirable
Experience of working in GP practice or primary care setting
Employer details Employer name Kingsfold Medical Centre
Address Woodcroft Close
Penwortham
Preston
PR1 9BX
United Kingdom
Employer's website https://www.kingsfoldmedicalcentre.co.uk/ (Opens in a new tab)