About this role
Job summary
An exciting opportunity has arisen within the North East and North Cumbria Integrated Care Board's Corporate Services Team. We are looking for an organised, adaptable and enthusiastic Business Support Assistant to provide an effective and efficient administrative service within the organisation; aligned to the finance team. This is a varied role in which you will help ensure the smooth running of the service by working collaboratively with colleagues across the ICB and meeting deadlines within a busy and changing workload within the All Age Continuing Care Finance Team.
Applicants should have a good standard of education, including mathematics and English at GCSE level or equivalent, together with an NVQ Level 2 qualification in Business Administration or equivalent business support experience. Applicants should also be comfortable using Excel for routine data entry, data correction and basic analysis, with good attention to detail and accuracy.
Main duties of the job
Provide a range of administrative support, including diary management, correspondence, printing, reception duties, room bookings and meeting or event arrangements.
Prepare and distribute meeting papers, and take clear and accurate notes or minutes.
Respond to telephone, email and in-person enquiries, take accurate messages and direct queries appropriately.
Maintain databases, team records and electronic filing systems, ensuring information is accurate, accessible and handled confidentially.
Check data for inconsistent information, make routine corrections.
Carry out basic analysis of information, including totals, percentages, simple comparisons and identifying trends or exceptions.
Produce clear routine summaries, tables and charts to support monitoring, reporting and decision-making.
Plan and prioritise your own workload, using initiative and judgement to resolve routine issues and meet agreed timescales.
Build effective working relationships with colleagues, healthcare organisations, stakeholders, patients, carers and members of the public.
Support the induction and training of new team members and undertake other appropriate duties as service priorities evolve.
The role will be supported with training, and further development is offered through the regional Boost training Platform.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job description Job responsibilities
You will be a confident communicator with strong organisational, customer service and IT skills, including a good working knowledge of Microsoft Office. You will be able to work independently within established policies and procedures, use initiative when responding to enquiries, handle confidential and sensitive information appropriately, and remain calm when priorities compete. The post will also involve regular use of Microsoft Excel to enter, maintain and check information, correct data quality issues and carry out basic analysis to support the finance team.
In addition to a rewarding role supporting services for local communities, employees can benefit from a comprehensive NHS employment package, subject to individual eligibility and the organisations policies.
Generous paid annual leave: Agenda for Change employees receive annual leave plus bank holidays, with entitlement increasing through recognised NHS service.
NHS Pension Scheme: Eligible employees can join a valuable defined benefit occupational pension scheme, supported by employer and employee contributions.
Salary sacrifice car scheme: Eligible employees may have access to a car leasing scheme through salary sacrifice, in accordance with the schemes terms and organisational arrangements.
Person Specification
Qualifications Essential
A working knowledge of MS Office suite (including Word, Excel, PowerPoint, Outlook). A good standard of data entry, keyboard skill/recording information with speed and accuracy. Good level listening, organisational and numeracy skills. Ability to work within a clear policy of confidentiality. Minute/note taking experience. A good standard of secondary education to GCSE level or equivalent incl. mathematics and English
Desirable
NVQ Level 2 Business Administration qualification/ equivalent qualification or equivalent business support experience Experience of working in an NHS or healthcare administrative environment Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience. ECDL Formal minute taking experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North East & North Cumbria ICB
Address Pemberton House
Colima Avenue
Sunderland
SR5 3XB
United Kingdom
Employer's website https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)