About this role
Job summary
Applications are invited from motivated and enthusiastic individuals to join the NIHR Clinical Research Facilities (CRF):Sheffield team based at the Royal Hallamshire Hospital and Northern General Hospital, Sheffield.
The successful candidate will have experience working within an office or reception environment and be educated to GCSE level (or equivalent) in English and Maths. Previous experience in a public-facing role is essential, along with proficiency in Microsoft Office applications.
You will be able to work effectively in a busy environment, demonstrating a methodical and organised approach to your work. Strong communication skills, both written and verbal, are essential, as is the ability to work collaboratively as part of a team.
The ideal candidate will have proven experience of managing and prioritising workloads, meeting tight deadlines, and maintaining a high standard of accuracy while working under pressure. A proactive attitude and commitment to providing excellent administrative and customer service support will be key to success in this role.
Main duties of the job
Acting as the first point of contact for research participants, visitors and staff, providing a professional and welcoming reception service.
Managing participant appointments, bookings and attendance using the CRF booking and scheduling system.
Providing comprehensive administrative support, including correspondence, data entry, document management and record keeping.Handling telephone, email and face-to-face enquiries in a timely and professional manner.
Maintaining accurate study documentation, service records and departmental databases.
Ordering and monitoring clinical and non-clinical stock, processing deliveries and maintaining supplies.
Coordinating meetings, room bookings, travel arrangements and other operational activities.
Managing incoming and outgoing post, filing systems and general office administration.
Supporting initiatives that enhance the experience of research participants and visitors.
Working collaboratively with colleagues across the Clinical Research Facilities and wider Trust.
Ensuring compliance with confidentiality, data protection, health and safety, and other Trust policies and procedures.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
NVQ Level II in Business Administration / Customer Service / IT
Experience Essential
Experience of working within an office environment Experience of working in a public facing role
Desirable
Relevant experience within the NHS
Further Training Essential
Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
Previous experience Infoflex / 59R Software Previous experience of PAS / SystmOne (area specific software)
Skills and Knowledge Essential
Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Cross site vacancy - based at Royal Hallamshire Hospital and Northern General Hospital
Sheffield
S10 2JF
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)