About this role
Job summary
An exciting opportunity has arisen within Payroll Services for an organised and customer-focused individual to join our Expenses & EASY System Team as an Expenses and EASY System Assistant.
Working as part of a busy team, you will support the administration and development of the EASY platform and associated expenses processes, helping to ensure employee expense claims are processed accurately, efficiently and in accordance with Trust policies and procedures.
You will provide first-line support to employees and managers, assisting with system queries, electronic forms and expenses processes. The role includes maintaining system records, supporting user account administration, monitoring workflows, carrying out data quality checks and assisting with the production of reports and management information.
You will also support system testing, enhancements and continuous improvement initiatives, contributing to the ongoing development of digital solutions that improve service delivery and user experience.
This role would suit someone with strong administrative and IT skills who enjoys working with systems, solving problems and delivering excellent customer service. The successful candidate will be able to work accurately, prioritise workloads effectively and maintain confidentiality while supporting a busy and essential service.
The role offers a hybrid working arrangement, combining home and office-based working, with attendance required for meetings, training and service needs.
Main duties of the job
The post holder will support the day-to-day administration of the EASY platform and associated expenses processes, ensuring claims are processed accurately and in line with Trust policies and procedures. They will maintain user accounts, system records and approval routes, while providing first-line support to employees and managers. This includes responding to queries, assisting users with electronic forms and workflows, and providing guidance on system processes. The role includes carrying out routine data quality checks, investigating discrepancies, maintaining audit trails and supporting the production of reports and monthly expenses submissions for Payroll processing. The post holder will assist with testing system upgrades, electronic forms and workflow developments, helping to ensure changes are implemented effectively. They will support compliance with financial controls, Information Governance and Data Protection requirements, maintaining confidentiality at all times. The role also involves maintaining guidance documents and contributing to service improvement initiatives that enhance service delivery and user experience.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may close this vacancy early if we receive a high volume of applications
Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus
Job description Job responsibilities
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification.
Person Specification
Qualifications Essential
NVQ Level 3 in Business Administration or equivalent relevant experience. Evidence of continuing professional development.
Desirable
EASY system training. ESR training. Administration or customer service qualification.
Experience Essential
Experience working in an administrative role. Experience using computerised systems and databases. Experience providing customer service. Experience handling confidential information. Experience working accurately within procedures and deadlines.
Desirable
NHS experience. Experience of expenses administration. Experience of electronic workflow systems. Experience of payroll, HR or finance administration. Experience of data quality checking.
Skills Essential
Good IT skills, including Microsoft Office. Excellent attention to detail and accuracy. Ability to organise and prioritise workload. Good written and verbal communication skills. Ability to work independently and as part of a team. Customer-focused approach. Ability to maintain confidentiality and follow procedures. Ability to identify and resolve routine problems.
Knowledge Desirable
Knowledge of NHS travel and expenses processes. Understanding of payroll, HR or finance administration. Knowledge of Information Governance and Data Protection requirements. Experience producing routine reports. Understanding of data quality principles.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Trust HQ - Mellor House
Corporation Street
Stafford
ST16 3SR
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)