About this role
Job summary
Are you organised, proactive and passionate about delivering excellent service?
Sussex MSK Health is looking for a motivated individual to join our friendly reception / administrative team at our Bognor Hospital, Centenary Wing unit, helping us provide outstanding support to patients and clinicians across our service.
In this vital role, you'll be the welcoming face of our department, ensuring the smooth running of all administrative tasks and supporting the day-to-day operations of our reception team. From managing documentation to coordinating communication between colleagues, clinicians and IT support, you'll play a key part in keeping our service efficient and patient-focused.
We're looking for someone who brings:
Strong organisation skills and the confidence to work independently Excellent attention to detail and the ability to use their own initiative A proactive, team-focused attitude with great problem-solving abilities Clear, professional communication and interpersonal skills Proficiency -- or the ability to quickly learn -- a variety of IT systems and applications Confident, accurate use of the English language Join a team that values initiative, accuracy and great communication -- and play a key part in delivering a smooth, reliable experience for patients and colleagues.
Main duties of the job
Reception duties -- Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face-to-face enquiries and ensuring individuals are directed appropriately within the service.
Call handling -- Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment-related queries.
Appointment coordination -- Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.
Documentation management -- Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.
Administrative support -- Support clinicians and the wider team with day-to-day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description Job responsibilities
IT system use Use a range of clinical and administrative systems to input data, retrieve information, run reports and support the smooth flow of patient information across the service.
Problemsolving Resolve routine issues independently, escalate more complex problems appropriately, and contribute to improving processes within the reception and admin team.
Communication and liaison Work closely with colleagues, clinicians, managers and IT support, ensuring information is shared accurately and professionally at all times.
Service organisation Help maintain an organised reception environment, monitor stock levels, order supplies, and ensure equipment and resources are available for daily operations.
Confidentiality and accuracy - Handle sensitive patient information with discretion, ensuring all data is recorded accurately and in line with service and NHS informationgovernance standards
Please see the attached Job Description and Person Specification for further details on the role.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."
Person Specification
Experience Essential
Customer Care Experience
Desirable
Previous NHS Experience Previous Reception Experience
Skills and Knowledge Essential
Computer literacy Excellent communication skills
Desirable
Previous SystmOne experience Own initiative working
Qualifications Essential
NVQ Level 3 or equivalent qualification in business administration. GCSE's in Maths and English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sussex Community NHS Foundation Trust
Address Bognor Regis War Memorial Hospital
Shripney Road
Bognor Regis
PO22 9PP
United Kingdom
Employer's website https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)