About this role
Job summary
You will be working within the busy Antenatal Services within Hinchingbrooke Hospital.
You will process electronic referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.
You will need excellent organisational skills to co-ordinate the delivery of a comprehensive, high quality service for our patients. Good communication skills are essential as you will be the first point of contact for service users and liaising with patients, carers and all levels of staff within the Trust including clinicians whilst ensure that confidentiality is maintained at all times.
**Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice**
****Please note we are not eligible to sponsor for this post****
Main duties of the job
As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services. Provide excellent communication skills with service users, their families and colleagues. Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust. Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area. Appropriately manage referral letters from women, midwives and General Practitioners Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate. To be responsible for maintaining clinical records as required
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.
Person Specification
Education and Qualifications Essential
GCSE grade C in English and Maths or equivalent
Experience Essential
Experience of working with staff at all levels Previous experience of working in a customer facing role Understanding the importance of maintaining confidentiality Experience of undertaking admin tasks
Desirable
Previous experience of working in the NHS
Skills and Knowledge Essential
Excellent communication skills; both written and verbal Excellent organisational skills Able to prioritise own workload effectively and efficiently High level of accuracy and attention to detail Ability to multi-task
Personal qualities Essential
Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs Able to demonstrate behaviours consistent with the Trusts Values and Behaviours Be prepared to work across sites as and when required Professional appearance and behaviour A positive attitude towards change Ability to work under pressure and meet deadlines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Hinchingbrooke Hospital
Hinchingbrooke Park Rd,
Huntingdon
PE29 6NT
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)