About this role
Job summary
As an Administrator in Central East's System Coordination Centre (SCC), you will help keep a busy NHS team organised, informed and connected, supporting its work to coordinate services and maintain safe patient care.
The SCC works with hospitals, ambulance services and other partners across Central East to understand pressures and support practical responses. Your administrative support will help ensure information is accurate, meetings run smoothly and actions are recorded and followed up.
We are looking for someone who is organised, approachable and reliable, with good communication skills and attention to detail. You will be comfortable using digital systems, managing competing tasks and asking for support when priorities change.
You will join a supportive team where your contribution matters. Whether you are minuting meetings, arranging a system call or preparing information for colleagues, your work will help the SCC respond promptly and effectively.
This role is home-based, with occasional travel to ICB offices across the Central East area. The SCC operates from 8am to 6pm, seven days a week, and your working pattern will be agreed within these service hours.
Main duties of the job
You will provide administrative support that helps the SCC run smoothly:
Keep information accurate: collect and enter information from partner organisations, update records and highlight missing or inconsistent information to colleagues.
Support meetings and calls: arrange meetings, circulate papers, record key points and actions, and send reminders to support follow-up.
Help communication flow: monitor shared inboxes, respond to routine enquiries and pass information promptly to the appropriate colleague.
Maintain clear records: keep contact lists, action logs, shared files and other team records organised and up to date.
Support reporting: bring together information for situation reports and briefings, using agreed templates and checking accuracy.
Support the team during busy periods: provide timely administrative assistance during increased service pressures, escalating urgent queries or concerns to the SCC manager.
Improve everyday processes: suggest practical improvements to administrative tasks and support colleagues to use shared systems consistently.
About us
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Job description Job responsibilities
Provide comprehensive administrative support to the System Coordination Centre team. Manage diaries, schedule meetings and coordinate logistics for SCC activities, including in periods of surge and escalation. Input and maintain accurate data in SCC systems and dashboards to support real time operational visibility. Assist in compiling daily, weekly and monthly performance and assurance reports to both internal and external stakeholders. Act as a central point of contract for SCC queries, ensuring timely responses and that all documentation is filed and stored in line with appropriate standards. Prepare agendas, take minutes and maintain action logs for operational and governance meetings, supporting coordination of responses during periods of system pressure or incidents.
Person Specification
Administrative Experience Essential
Administrative experience managing a busy workload. Computer and database management skills Ability to manage routine tasks and meet agreed deadlines under supervision. NVQ Level 3 (or equivalent experience) in Business Administration or relevant qualification or equivalent experience in administration, health, social care, or a related field.
Desirable
Operational-environment administration experience Basic understanding of NHS structures and awareness of integrated care principles.
Team working and communication Essential
Good communication and interpersonal skills to work confidently with colleagues and stakeholders. Excellent written and verbal communication skills, including a high standard of written English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NHS Central East ICB
Address Gemini House
Cambridgeshire Business Park, Angel Drove
Ely, Cambridge
CB7 4EA
United Kingdom
Employer's website https://www.centraleast.icb.nhs.uk/ (Opens in a new tab)