About this role
Job summary
Barnet Federated GPs is looking for new Hub Administrators to join our pool. We offer sessional work during weekday evenings, weekends and bank holidays. Work is available within our Bridging Service and the Enhanced Access (EA) service we provide on behalf of some practices from our hub sites located at Oak Lodge Medical Centre and Wentworth Medical Practice.
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas
Main duties of the job
Hub administrators support the smooth running of remote and on-site hub sessions, including:
Answering calls to the call centre
Booking and managing appointments
Checking in patients for appointments and updating their details on the patient system (EMIS)
Contacting patients to confirm appointments, share messages, or inform them of delays or changes using DALS interpreting service where needed
Processing urgent referrals and discharge summaries (using eRS and Outlook)
Sending patient surveys (via Accurx)
Acting as a formal chaperone
Completing start/end of session checklists and handing over to colleagues at the end of sessions
Preparing clinical rooms before sessions and clearing and closing clinical rooms after sessions
Reporting issues or incidents to the On Call Manager
Keeping reception and shared areas organised and displaying patient information relating to the Federation and our services
Monitoring the waiting area for deteriorating patients
Responding to any spillages or health and safety issues
Opening and closing the hub site (including security checks)
Supporting and inducting new administrators
Providing input into investigations as needed
Helping with other reasonable tasks when needed
About us
Barnet Federated GPs (BFG) is an organisation consisting of all general practices across the London Borough of Barnet covering approximately 400,000 patients. Our aim is to ensure the continuing independence and sustainability of primary care locally through a smooth patient pathway which is delivered with equity and safety with GPs at the centre of care. We want to ensure the local population and practices benefit from primary care activities at scale.
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas
Job description Job responsibilities
Experienced administrators who are already working in a similar role within a GP practice, with familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service). You should be IT literate, with good communication and organisational skills. You should also be able to work independently and manage competing priorities. You must be professional, reliable, and have a patient-focused approach.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Up to date mandatory training in the following: Information Governance Safeguarding Adults (Level 1) Safeguarding Children (Level 1) Infection Control (Non-Clinical) Basic Life Support Level 1 Oliver McGowan Autism and Learning Disability (Part 1) Chaperoning Equality and Diversity Sexual Harrassment in the Workplace Display Screen Equipment Fire Safety
Experience Essential
Experience working in a GP Practice Familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service).
Desirable
Experience working in an Enhanced Access setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barnet Federated GPs CIC
Address 311 Ballards Lane
North Finchley
London
N12 8LY
United Kingdom
Employer's website https://barnetfederatedgps.org.uk/ (Opens in a new tab)