About this role
Job summary
Reporting to the Service Manager, As Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up to date.
Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.
Our coordinators will have a friendly and accessible personal manner and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.
They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements.
Main duties of the job
To book patient appointments, ensuring that clinics are fully utilised, and appropriately utilised as per the booking rules for each specialty. To make reminder calls to patients before their appointment is due, including the completion of the pre-screening surgical questionnaire. Ensure that all clinic correspondence is sent out to the patient, optometrist and GP. This includes ensuring all correspondence is completed correctly in our Electronic Patient Record, liaising with the relevant clinician if not. To use PowerBI reports to support daily tasks. Action all clinic cancellations accordingly as instructed. To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.
About us
WHO ARE WE?
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
Our Purpose is to make a difference. Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry. Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs.
What are we offering you?
£26,520.00 per annum FTE Up to 5% annual bonus. (Subject to criteria being met) 200 hours annual leave plus bank holidays (pro rata) A company pension scheme Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being counselling/advice service, discount retail vouchers. An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Excellent transport links located within 1 mile of junction 6 of the M5; Free on-site parking.
Job description Job responsibilities
Please refer to the supporting documents for the full job description or contact [email protected] with any questions.
We offer a flexible, rota-based working pattern designed to support both our team and the needs of the service. Shifts are scheduled between 07:30 and 18:00, which can be worked as a 10 hour day or a mix of early and later finishes. Youll receive your rota 2 month's in advance, helping you plan your time outside of work.
Youll be expected to work one weekend day per month, which may be paid as overtime or included within your contracted hours.
From time to time, we run a late evening shift until 21:00. You would also be expected to cover 1 per month - However, these are less common and always planned well ahead, with at least two months notice given.
We aim to create a fair and supportive rota, and we welcome open communication around availability wherever possible. Flexibility is appreciated, and in return we strive to provide as much notice and consistency as we can.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Educated to A level standard or equivalent
Experience Essential
Exceptional administrator who can understand and deliver within a complex working environment. Good organisational skills and the ability to multi-task. Enjoy working with a range of people and can tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on your own initiative, as well as working well within a team. Enjoy the routine and rhythm of a process-driven environment. Comfortable making a significant contribution to a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Medical Systems Ltd
Address Newmedica
Unit 5, Berkeley Business Park
Wainwright Road
Worcester
WR4 9FA
United Kingdom
Employer's website https://www.newmedica.co.uk/ (Opens in a new tab)